Scott Walker Email & Phone Number

Eagan, Minnesota, United States

Minneapolis, Minnesota, United States

Began with JJ Taylor Distributing which was acquired by Breakthru in 2022. Responsible for hiring, training and dispatch scheduling of union and non-union commercial drivers. Supervise and provide career development for over 100 employees, including payroll review and approvals. Build and maintain driver schedules and monitor time-off requests for 150 drivers to ensure business needs are met. • Initiate and lead employee disciplinary meetings, including job termination decisions.• Ensure new hires were onboarded properly and trained in company and safety policies.• Collaborate with sales team to ensure driver performance meets customer expectations.• Work directly with customers to fulfill requests, resolve complaints and take compliments.• Implement procedural changes to improve delivery route timeliness and efficiency.• Develop, maintain and implement operational safety procedures to exceed goals.• Conduct Quality Assurance audits at customer sites to maintain positive relationships.• Power Forklift and Pallet Jack Certified.

Greater Minneapolis-St. Paul Area

Worked as the delivery manager for J. J. Taylor Corporation for 7 years before it was acquired by Breakthru Beverage in 2022. Retained by new company leadership to continue leading the distribution team and managing all aspects of safe and efficient product delivery team.

Managed all phases of clients’ large format digital printing projects from customer service and design to production and delivery for a small business bringing in over $1M in annual revenue. Developed and maintained operational procedures to ensure company met customer demand and increased volume while maintaining existing staffing levels. Communicated with customers to obtain feedback so product quality and cost goals were exceeded. Conducted regular reviews of job metrics and results to ensure operational efficiency and profitability. Monitored invoices for prompt and accurate billing to reduce delays in accounts receivable and cash flow.•Developed standard procedures and maintained consistent operational processes with the ability to increase production volume and meet client timelines without increasing headcount.•Enhanced billing systems to ensure 100% accurate invoicing, decrease accounts receivable interval time by an average of 30 days and maintain effective cash flow levels into the company.

Reddy Ice acquired Anytime Ice and I continued with the operation to ensure smooth transition of all aspects of the company. Managed daily operations including personnel (warehouse, driver and maintenance), budget, inventory, delivery and sales. Developed and implemented safety compliance policy across multiple sites. Served as a liaison with on-site distributors. Retained in a consultant position to develop, implement and manage the transition of Anytime Ice operations to Reddy Ice. Directed all daily operational functions including personnel management (warehouse employees, drivers and maintenance), budgeting, inventory control, safety compliance, delivery and sales. •Analyzed, developed and implemented site specific company policies and acted as a liaison to on-site distributors.•Decreased the time of customer/distributor call to response/resolution from hours or days to minutes by implementing a system which directed all calls to a local office.

Started a new company branch location and built it into a $1.25M enterprise while creating 11 new jobs. Managed all aspects of the operation including sales, accounting and budget, personnel, maintenance and production. Built the business on referrals by grocery and hospitality companies who enjoyed our quality product and the outstanding level of customer service we provided.Managed the daily operations of a rapidly expanding start-up business including production, sales, accounting, forecasting and budgeting, personnel management and maintenance.•Increased annual revenue by building long-term relationships with over 300 grocery and hospitality accounts based on exceptional customer service and consistent quality. •Trained as a Certified Food Handler to manage all Health and Safety Inspections with 100% positive testing rate. •Developed and implemented a store merchandiser maintenance cleaning program that kept equipment cleaner than competitors’ to exhibit a clear advantage to customers while saving an average of $10K in annual emergency service requests and product replacement costs. •Reduced costs by over $50K annually and restructured packaging to a one-person system that could be completed in 80% of the time by automating the packaging process.•Acquired by the largest packaged ice company in the United States for a $1M profit.

Coordinated and managed internal projects identified by the Division Vice President including those to improve billing reconciliation to employee development.•Hired, supervised, scheduled and developed the career of 35 analysts and project managers. •Delivered 100% on-time for all key project milestones.

Selected to design and manage the operations and developed procedures for the In-flight Services division. Coordinated in-flight service operations for over 75 cities worldwide while supervising respective catering managers. •Developed the in-flight division from the ground up, building and structuring new kitchens in MSP and LAS to increase efficiency while delivering unparalleled quality while reducing costs by more than $250K annually. •Increased revenue by utilizing new kitchen systems to sell in-flight meal services to scheduled, charter and private carriers.