Scott Watson Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia

Local Franchise Owner of an IT services organization with 466 members in 26 countries.CTS focuses on providing technical services and IT support to a diverse group of small businesses and individuals.Client ExamplesInsuranceConvert and support insurance agency transition from corporate based to local office IT support.Recommend hardware, software and services for maintaining consistent customer support. Work cooperatively with corporate IT help desk to troubleshoot cloud based applications.Financial Planning / AccountingConfigure and support peer to peer Windows 7/XP environment for local office of financial planning organization and provide desktop support for staff.Install and support CPA tax preparation, ACT, Time Slip, and QuickBooks applications on Small Business Server 2003 / Windows 2008 Server.Textile DesignConfigure file and printer sharing on Macintosh/Windows 7 network.Manufacturing Install and support Backup Disaster Recovery System for local and offsite data storage/restore for multiple Windows 2003/2008 servers at construction material manufacturing site.Proactive and preventive remote maintenance of application/file servers utilizing managed service provider tools. Industrial Equipment Service IT project management for service-based business. Initial hardware selection, vendor evaluation, data conversion, network configuration and Windows Server 2003/2008 management.Integration of software with third party applications, vendor support, troubleshooting. Ongoing support of QuickBooks Enterprise and CRM applications. Patch management, security monitoring.Windows XP/Vista/7 desktop support, upgrades, hardware troubleshooting.

Rome / Atlanta, Georgia

Supported state hospital LAN, providing technical support and assistance to end users in the areas of network administration, network connectivity and troubleshooting, hardware and software installation and maintenance.Implemented a computerized work order management program, including installation, configuration, security and ongoing support of servers and relational database.Installed and supported an intranet based maintenance request system, streamlining service requests throughout 20 departments on the hospital campus. Reduced daily phone calls to maintenance department by 50% and significantly increased response time.Demonstrated exceptional communication, analytical, documentation and problem solving skills. Performance review stated, "Scott is the most requested technician. This speaks for itself in the customer service area."

Provided client support for faculty and students using campus-wide network.Installed servers for departmental computing.Instructed Continuing Education courses.

Developed a comprehensive computer training program for the Information Technology Project, a pilot educational program utilizing laptop computers for all students and faculty in the classroom and at home. Training included network access, email, Internet usage, and Microsoft Office applications.Co-produced, scripted and narrated computer training videos.

Rome, Georgia

Managed daily operations of a computer lab for the Adult Learning Center.Taught Windows and Excel classes for Continuing Education department. Designed databases and spreadsheets for tracking student records and performance standards.

Managed MIS Operations for Federal Job Training Program.Designed reporting system for tracking performance standards for Department of Labor.Evaluated and procured computer software and hardware for area technical schools.

Accounting

Bsa, Economics

College Prep