► Contributed to the success of HR processes, including promotions, performance management, employee relations, compensation, employee attrition/retention, development plans, and senior talent reviews, playing a key role in each.► Fostered a culture of diversity and inclusion while reviewing sensitive and confidential employee matters, applying HR policies consistently and fairly.► Advised on HR processes, best practices and reporting while acting as the primary liaison for stakeholder requests, resulting in effective workforce planning, forecasting and streamlined analyses.► Compiled and analyzed Human Resources metrics, providing key data insights to senior leadership to drive informed decision-making across global operations.► Collaborated with business partners to gather requirements and implement improvements in HR tools and master reports, driving efficiencies and ensuring data accuracy across HR functions.► Maintained strict confidentiality while managing highly sensitive employee and business data, ensuring adherence to legal regulations and company policies. ► Utilized HRIS systems and dashboards to manage escalation requests, prepare data analyses and reports, ensuring alignment of HR strategies with overall business objectives.

Conifer Health Solutions is a healthcare services company partnering with more than 800 clients to strengthen their financial and clinical performance. ► Conducted comprehensive analyses to identify risks, process gaps and inefficiencies with the revenue cycle management system, building and implementing effective solutions.► Spearheaded the creation of automated workflows and controls, designing process maps, procedural documentation and establishing clear communications to support business operations.► Utilized SQL queries and Excel to compile, analyze, and interpret extensive data sets for revenue cycle management (RCM) and reporting.► Created and maintained dashboards used to monitor business processes and system performance, ensuring compliance with service level agreements (SLAs) and business targets.► Leveraged JIRA to gather and manage business requirements, fostering a collaborative partnership with stakeholders and aligning new projects with business needs.► Acted as the Subject Matter Expert (SME) on legal processes and workflows, providing functional and technical support to business operations and cross-functional partners.

► Conducted detailed audits on operational performance and processes, identifying root-causes of performance issues and providing recommendations to drive process efficiency and reduce errors.► Produced and presented reports of audit results to management and leadership teams, promoting accountability and continuous improvements in performance metrics.► Developed and implemented a documentation tool for business operations, optimizing EOB research and recording practices, boosting production and quality scores.

► Created and managed the hospital’s social media presence on Facebook and Instagram by creating engaging marketing and promotional materials.► Analyzed website performance metrics such as site visits, traffic sources, devise sessions and click-through rates and provided recommendations to improve conversion rates.► Applied Google Analytics to develop and execute SEO strategies, enhancing traffic and performance of the hospital’s website.

Cigna is an American worldwide health services organization with insurance subsidiaries including medical, dental, disability, life and accident insurance and related products and services.► Executed on projects involving root-cause analysis, risk assessment, and trend identification in healthcare claims, optimizing auto-adjudication processes and contributing to a savings target of $850 million.► Devised effective strategies to streamline claim processing and operational structures, resulting in a 10% increase in productivity across claims operations.► Collaborated closely with stakeholders to capture and analyze crucial business requirements for technical projects, process enhancements, and system modifications.► Performed risk analyses to assess existing technologies and document current business processes, identifying areas for improvements in claims system.► Participant of Cigna's Future Leader program

► Coordinated internal audits to address issues and risks in claims operations, ensuring strict adherence to federal and state regulations and managed care guidelines.► Generated $36 million in cost-containment savings by identifying claim overpayments, focusing on trend analysis, fraud prevention, and overutilization practices.► Analyzed inventory workflow patterns and recommended process improvements that reduced late payment penalties and improved claims processing timelines.