● Identify goals and implement strategies in line with the ABA framework for clientele with ASD and other learning disabilities.● Creatively teach clients socially acceptable behaviours and simultaneously reduce/eliminate maladaptive behaviours.● Implement appropriate intervention strategies to teach clients various functional behavioural skills including Self-Help, Communication (Manding and Body Language), Personal Development and Academic Skills.● Lead and participate in case reviews, case management, and consulting with the team caring for the client, to evaluate the client’s needs and plan for continuing services. ● Engage in quarterly clinical meetings with carers to discuss urgent areas needing therapy and develop a learning curriculum accordingly.● Collect and Maintain data on clients’ progress in their learning areas and report changes in client condition to supervisor.

● Led in developing and implementing educational programmes for sessions, considering variability in interests and personalities of the children, adhering to the ‘My Time Our Place’ framework (ACECQA), and ensuring the children are having fun when learning.● Developed strategies for staff and other children to positively interact with children with ASD, ADHD and Learning disabilities. The implementation of positive language, contingent reinforcement and role-modelling were consistently used to achieve each child’s educational goals.● Collaboratively liaised with parents on improving the child’s experience at the OSHC environment with an openness to feedback. ● Responsible for educating staff on the functions of different developmental disorders and how to effectively manage them.

• Set, enforced organisational structures to drive efficiency and completeness in customer services and product quality.• Analysed and set organisation cultures which focus on encouragement and mutual success to enhance talent wellbeing, performance and punctuality/time-management.• Hired, trained and evaluated new talents in sales, customer service, and operation.• Cooperated with staff and clients to achieve customer service goals and surpass team objectives.• Maintained strong knowledge in handling of perishable products in dairy and coffee.• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.• Planned budgets and authorized payments and merchandise returns.

• Helped clients navigate interactions with tax authorities and legal concerns related to financial matters.• Processed payroll for various clients encompassing 15-30 total employees.• Set up and improved accounting systems and processes to meet business needs and maximize the effectiveness of operations.• Reconciled company accounts, including credit cards, employee expenses and commissions.• Reviewed general ledger entries and assessed accuracy.• Managed the accounting cycle including gathering information, preparing documents, finalizing reports and closing books.• Proactively researched technical tax issues, and conducted tax planning for individual and SMEs.

• Supported the store manager in staff development and staff administration by focusing on skill development and work-culture development.• Offered hands-on assistance to customers, assessing needs and improving knowledge of consumer preferences.• Assisted inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.• Trained team members in successful strategies to meet operational and sales targets.• Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.• Monitored employee performance and develop improvement plans.