Shaun Cox Email & Phone Number

Wolverhampton, England, United Kingdom

West Midlands.

Supervise and motivate sales team to meet sales objectives by training and mentoring staff. Performed as multi-store manager, overseeing two stores simultaneously. Develop business strategies to attract new customers, expand store traffic, and enhance profitability. Monitor inventory levels and order new items. Facilitate hiring, training, and overseeing new staff members and management teams. Prepare sales and budget control reports. Maintain stock levels and advance sales. Implement security… Show more Supervise and motivate sales team to meet sales objectives by training and mentoring staff. Performed as multi-store manager, overseeing two stores simultaneously. Develop business strategies to attract new customers, expand store traffic, and enhance profitability. Monitor inventory levels and order new items. Facilitate hiring, training, and overseeing new staff members and management teams. Prepare sales and budget control reports. Maintain stock levels and advance sales. Implement security procedures in all stores to reduce stock loss and improve bottom line contribution, enhancing profitability through P&L accounts. Communicate with and address customer complaints and concerns professionally and promptly, enhancing customer satisfaction. Formulate pricing policies by reviewing merchandising activities, determining additional needed sales promotion, authorising clearance sales, and studying trends. ● Sparked increase in sales by 2% within two months, exceeding targets and KPI’s.● Ran two stores for a 6 month period ● Augmented store standards and streamlined store procedures, driving footfall and significantly increasing sales within home furnishing and men's fashion departments. Show less

Derby, United Kingdom

Built contacts with potential clients to create new business opportunities. Maintained strong relationships with key clients and addressed their needs effectively. Identified and generated sales leads, with cold calls to prospective customers as well as in person meeting. Collaborated with marketing department to develop growth opportunities within target markets. Provided specialist guidance on various products and services offered. Trained personnel and supported team members with their skill… Show more Built contacts with potential clients to create new business opportunities. Maintained strong relationships with key clients and addressed their needs effectively. Identified and generated sales leads, with cold calls to prospective customers as well as in person meeting. Collaborated with marketing department to develop growth opportunities within target markets. Provided specialist guidance on various products and services offered. Trained personnel and supported team members with their skill development. Researched needs of other companies and learnt who made decisions about purchasing, prior to meetings in order to secure customers effectively, and collaborate with team on proposals.● Identified new markets, potential partnerships, and innovative methods of customer communication. ● Expanded potential customer base from 40 to over 800 customers.● Contributed to company marketing strategy and collaborated on marketing materials, improving company website, postcards, and leaflets, in collaboration with company Director. ● Designed business USP, streamlining company sales process to potential customers. ● Developed and implemented new KPI sheet for business. ● Accelerated growth of contacts and pipeline with over 800 LinkedIn contacts created and identified over 750 potential contacts. ● Developed successful selling platform for company display equipment. Show less

Coventry, United Kingdom

Oversaw 50 staff members and developed store strategies, raising customer pool, expanding store traffic, and optimising profitability. Exceeded sales goals by training, motivating, mentoring, and providing feedback to store staff. Ensured high levels of customer satisfaction through excellent service. Maintained outstanding store condition and visual merchandising standards. Conducted personnel performance appraisals to assess training needs and build career paths. Completed store… Show more Oversaw 50 staff members and developed store strategies, raising customer pool, expanding store traffic, and optimising profitability. Exceeded sales goals by training, motivating, mentoring, and providing feedback to store staff. Ensured high levels of customer satisfaction through excellent service. Maintained outstanding store condition and visual merchandising standards. Conducted personnel performance appraisals to assess training needs and build career paths. Completed store administration and ensured compliance with policies and procedures. Ensured standards for quality, customer service, and health and safety were met. ● Generated increase in sales from -17% LFL to +7% in last financial year and improved stock loss by 0.7%, from -1.8% to 1.1%. ● Boosted ATV sales from £15.20 to £17.20 over 12-month period. ● Achieved store turnaround from - LFL to +6% LFL with 12 months. ● Slashed stock loss by £45K within one year. ● Enhanced ATV value from £18.49 to £20.41, garnering 10% increase in one year. Show less

Birmingham, Wolverhampton And Nuneaton

Led 45-member staff team. Completed store operational requirements by scheduling and assigning employees and monitoring their productivity. Supervised recruiting, selecting, orienting, and training of incoming employees. Prepared annual budget, scheduled expenditures, analysed variances, and initiated corrective actions. Determined current and future customer requirements by establishing rapport with potential and actual customers and other persons in order to understand service requirements… Show more Led 45-member staff team. Completed store operational requirements by scheduling and assigning employees and monitoring their productivity. Supervised recruiting, selecting, orienting, and training of incoming employees. Prepared annual budget, scheduled expenditures, analysed variances, and initiated corrective actions. Determined current and future customer requirements by establishing rapport with potential and actual customers and other persons in order to understand service requirements. Secured merchandise by implementing security systems and measures. Analysed sales figures and forecast future sales. ● Increased ATV by 15% from £30.99 to £35.63.● Achieved first place twice in summer Sale competition against budget, out of 125 stores, and won £5K in holiday vouchers. ● Awarded bonus in 2012, 2013, and 2015. ● Managed annual budget of £7M. Show less

Walsall, United Kingdom

General Store Manager Matalan: 34000 sq foot shop taking over 5 million a year with 83 staffAchievements: Turned store around from a – LFL to +6% LFL over a12 month period. Reduced stock loss by £45000 over a 12 month period, Achieved green sign off on Visual Merchandising through out 2010 after store had received 2 red sign offs in 2009. Improved the bottom line Profit. Improved ATV value from £18.49 to £20.41 (10% increase) over 12 month period

West Midlands

Responsible for 15 Retail Park stores, reporting to a regional controller, covering 95,000 square feet with over 17 million in sales and 250 staff. Ensured high standards of customer service both internal and external. Assisted in the setting of new financial targets, including wage budgets and sales targets, rolling these out to stores. Holding monthly managers meetings and ensuring good communication between branches and all other departments. Launching of new operations procedures in line… Show more Responsible for 15 Retail Park stores, reporting to a regional controller, covering 95,000 square feet with over 17 million in sales and 250 staff. Ensured high standards of customer service both internal and external. Assisted in the setting of new financial targets, including wage budgets and sales targets, rolling these out to stores. Holding monthly managers meetings and ensuring good communication between branches and all other departments. Launching of new operations procedures in line with company policy. Improving the commercial awareness of stores to improve contribution Show less

Diploma In Business And Finance, Business Administration And Management, General

Business and finance

Education record

CSE and O level