Sean Wheeler Email & Phone Number

Denton, TX

Denton, TX

• Responsible for:
• Creating detailed technical content that documents APIs, explains difficult concepts, and provides step-by-step instructions for common scenarios in PowerShell.
• Developing relationships with product engineering and marketing teams to identify the documentation needs of our customers.
• Collect and address actionable customer and partner feedback.
• Create and managed content using Git, GitHub and Markdown.
• Track performance metrics for content and investment efforts.

Greater Seattle Area

• Lead a team of system engineers supporting the Windows Server platform that hosts the applications and services supporting the Retail systems. This included point-of-sale, web-based, and mobile user experiences..
• ITIL incident, problem, and change management for these platforms
• Server hardening and patching to ensure PCI compliance
• Lifecycle management of Windows Platforms (deployment automation, configuration, decommissioning) including assisting the business in identifying, updating, and retiring aging platforms and applications
• Creation and maintenance of a catalog of services and IT service offerings for internal consumption
• Interface with business units and IT infrastructure teams to design solutions to that meet the needs of the business

Greater Seattle Area

• Responsible for design, deployment and support of the Windows Server platforms that host BMC ITSM Suite. Created ASP.NET applications to:
• Simplify the user login experience for the BMC Remedy
• Enable self-service incident creation for Remedy users
• Bulk create incidents for project tracking in RemedyCreated utilities using C# to:
• Manage user data in Remedy
• Export Knowledge Base articles from an old, unsupported system and import them into Remedy’s RKM system

Seattle

• Responsible for the design, deployment, and support of the Windows desktop
• Successfully completed the deployment of Windows 7 as the new desktop standard and retired Windows XP
• Re-engineered a highly customized desktop management solution for retail store laptops that included:- Reverse engineering dozens of VBScripts- Deploying updates to 8000 stores- Improving stability and supportability.
• Created tools used by the help desk improve supportability and data collection especially when incidents need to be escalated to the next level of support

Redmond, WA

• Provided support and consulting for Windows for a select group of designated Fortune 100 customers.
• Service Deliveries: Windows Desktop Risk Assessment, Print Server Health Check
• Workshop Delivered: PowerShell, Performance analysis, Network protocol analysis,Troubleshooting tools and techniques, Crash dump analysis

Redmond, WA

Served as escalation point for difficult customer issues. Managed projects to create tools and processes that enhanced the supportability of Microsoft products and services. Updated the public documentation of the Live Meeting API. Provided consultation to customers and business partners for how to use the Live Meeting API.

Redmond, WA

Delivered personalized technical support for Windows to a targeted set of large enterprise customers. Helped customers successfully deploy and manage enterprise systems built on Windows server and desktop products. Specialized in kernel and user-mode debugging, scripting, networking technologies, and protocol analysis.

Redmond, WA

Developed and delivered training for Microsoft internal employees and support partners. Specialized in Windows 2000 core curriculum, TCP/IP, User-mode Debugging, and VBScripting for System Administration.

Dallas/Fort Worth Area

Supporting Windows products for corporate customers. Create the MPS Reporting tool that became the standard tool used throughout Microsoft Product Support to collect data from customer environments during a support engagement. This tool made it possible to collect accurate information with minimal effort from customers. I also created internal tools to.

Greater Chicago Area

Technical account manager to Ameritech, the regional Bell company of northern Midwest. Provided technical sales support and assisted in the design of new product and service offerings. Responsible for writing product and service specifications, creating project plans, and managing projects.

Dallas/Fort Worth Area

Administration and maintenance NetWare fileservers. Developed several management tools in C++ using the NetWare SDK. Designed and developed line-of-business applications in C/C++. Developed software to interface our order processing system with Ameritech’s to provision voicemail services.