Shannon Crowley

Shannon Crowley Email and Phone Number

Senior IT Project Manager, Wealth @ HarbourVest Partners
Boston, MA, US
Shannon Crowley's Location
Boston, Massachusetts, United States, United States
Shannon Crowley's Contact Details
About Shannon Crowley

Transformative Product Manager and Delivery Lead with over 10 years of experience and expertise in technology transformation and enhancing customer experiences. Expertise spans cross-industry product management and ownership, process optimization, business architecture, software implementation and business analysis. Passionate about sales, service and customer experience optimization. Proven ability to lead cross-functional teams and align business needs with technical architecture to deliver scalable and high-impact solutions tailored to improve productivity and to drive business growth.

Shannon Crowley's Current Company Details
HarbourVest Partners

Harbourvest Partners

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Senior IT Project Manager, Wealth
Boston, MA, US
Website:
harbourvest.com
Employees:
1369
Shannon Crowley Work Experience Details
  • Harbourvest Partners
    Senior It Project Manager, Wealth
    Harbourvest Partners
    Boston, Ma, Us
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  • Slalom
    Principal - Delivery Leadership
    Slalom Jul 2022 - Present
    Representative engagements: • As Product Manager and Functional Lead, successfully led the timely delivery of a $6M international MedTech product go-to-market technology optimization program utilizing Salesforce, Drupal and SAP, resulting in the enablement of a new flagship product launch in the United Kingdom and Netherlands• As Product Owner, successfully led and managed a $5M international MedTech sales, service, and regulatory process optimization program, resulting in an optimized solution automating 20% of Sales, Marketing, Customer Service and Commercial Operations processes to support client’s Australian market’s customer experience
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  • Slalom
    Senior Consultant - Delivery Leadership
    Slalom Jan 2021 - Jun 2022
    Boston, Massachusetts, United States
    Representative engagement: An International Life Sciences CRM, ERP and marketing customer experience transformation program, • Facilitated stakeholder workshops to document and design 20+ current and future state solutions • Created backlog of 300+ requirements for Sales, Ordering and Billing teams and collaborated with 5 other workstreams to identify and triage cross-team risks and dependencies• Delivered a successful redesign of the client’s sales and customer service processes to support customers in 7 European countries, and contributed to solution resulting in a 60-second reduction of Average Call Time, increased Customer Satisfaction survey scores, and positioned the client for a record 25% annual growth rate• Collaborated with team members to create a Salesforce migration-by-market distribution model to expedite new country and product rollouts on new solution
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  • Slalom Consulting
    Consultant - Delivery Leadership
    Slalom Consulting May 2018 - Dec 2020
    Boston, Massachusetts, United States
    Representative engagement: As Qualitative Analyst and Testing Lead for a $1.7M CRM implementation, • Successfully led sprint and end-to-end testing and developed the User Acceptance Testing strategy, ensuring readiness for project Go-live• Executed User Acceptance Testing with 30+ client stakeholders to validate a stable solution meeting business objectives and requirements• Contributed to streamlined solution resulting in 15% increase in sales productivity and a projected 20% increase in annual revenueSlalom is a global consulting firm focused on strategy, technology, and business transformation. In 41 markets around the world, Slalom's teams have autonomy to move fast and do what's right. They are backed by regional innovation hubs, a global culture of collaboration, and partnerships with the world's top technology providers.
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  • Factset
    Business Strategist - Professional Services
    Factset Sep 2016 - Apr 2018
    Greater Boston Area
    • Managed FactSet's largest strategic, enterprise-wide implementations and deployments• Partnered with account teams, product specialists and developers to ensure a streamlined and effective engagement• Provided clients with technical guidance and industry expertise as it related to their investment operations• CAPM Certified
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  • Factset
    Account Executive - Institutional Asset Management
    Factset Mar 2015 - Aug 2016
    Greater Boston Area
    • Advanced strategic account penetration and ensured client retention for book of 40 institutional asset manager and wealth accounts totaling $10M in annual revenue• Contributed to a 7% growth in my sales team’s book of business during FactSet’s 2016 first fiscal half• Developed, managed, and executed account strategies to maintain and grow existing relationships• Assisted with contract negotiation, new user trials, and closing of sales cycle• Expanded industry knowledge to provide the most efficient and effective solution for client satisfaction
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  • Factset Research Systems
    Senior Investment Management Consultant
    Factset Research Systems Oct 2012 - Mar 2015
    Boston, Ma
    • Responsible for supporting the East Coast locations of two key account clients: a $1.5+ trillion AUM asset manager and one of the largest brokerage and advisory firms in the United States• Streamlined, consolidated and improved workflows of portfolio managers, research analysts, performance teams and economic strategists using an industry-leading investment research tool • Developed idea generation, portfolio construction and performance tracking reports to create more efficient workflows for clients• Collaborated with Sales to uncover potential prospects and up-sell opportunities in my book of accounts • Led internal training sessions for FactSet new hires and present key demonstrations to senior management
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  • Iron Mountain
    Internal Audit Intern
    Iron Mountain Jun 2011 - Aug 2011
    Greater Boston Area
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  • Bentley University
    Bentley Student Ambassador
    Bentley University Jan 2009 - May 2011
    Waltham, Ma
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  • Merrill Lynch
    Wealth Management Intern
    Merrill Lynch May 2010 - Aug 2010
    New London/Norwich, Connecticut Area
    View

Shannon Crowley Skills

Auditing Portfolio Management Data Analysis Project Management Investments Financial Risk Internal Controls Finance Factset Strategic Planning Auditor Analysis Mutual Funds

Shannon Crowley Education Details

Frequently Asked Questions about Shannon Crowley

What company does Shannon Crowley work for?

Shannon Crowley works for Harbourvest Partners

What is Shannon Crowley's role at the current company?

Shannon Crowley's current role is Senior IT Project Manager, Wealth.

What is Shannon Crowley's email address?

Shannon Crowley's email address is sc****@****set.com

What schools did Shannon Crowley attend?

Shannon Crowley attended Bentley University, Lorenzo De'medici University.

What are some of Shannon Crowley's interests?

Shannon Crowley has interest in Traveling, Running, Cooking.

What skills is Shannon Crowley known for?

Shannon Crowley has skills like Auditing, Portfolio Management, Data Analysis, Project Management, Investments, Financial Risk, Internal Controls, Finance, Factset, Strategic Planning, Auditor, Analysis.

Who are Shannon Crowley's colleagues?

Shannon Crowley's colleagues are Dilip Thapa, Fred Maynard, Targe J., Shinta Adinegoro, Simon Lund, Stephen Mullin, Jasmine T..

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