Sadia Afreen Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

As the Owner/Operator of 6ix Crafts & Decor, I lead a dynamic business specializing in the creation of fashion accessories, home decor items, and custom preservation services. With a focus on craftsmanship and innovation, I oversee all aspects of business operations to deliver unique and personalized products that enhance everyday living.Key Responsibilities:• Craftsmanship: Directing the creation and production of fashion accessories and home decor items, ensuring meticulous attention to detail and adherence to design standards.• Market Research: Conducting comprehensive market analysis and trend research to identify emerging opportunities and consumer preferences, guiding product development and innovation efforts.• Product Development: Driving product innovation and development initiatives based on market insights, resulting in compelling offerings that resonate with our target audience.• Social Media Management: Managing our social media presence across multiple platforms, including content creation, community engagement, and brand building activities to enhance visibility and drive customer engagement.• Business Operations: Overseeing day-to-day business operations, including inventory management, order fulfillment and customer service, to ensure seamless functioning and exceptional customer experiences.Achievements:Successfully launched and scaled 6ix Crafts & Decor, establishing a strong brand presence and loyal customer base within the local community. Implemented innovative product designs and offerings, resulting in increased customer satisfaction and repeat business. Developed effective marketing strategies that drove significant growth in sales channels.As the Owner/Operator of 6ix Crafts & Decor, I am dedicated to delivering exceptional craftsmanship, innovative products, and outstanding customer experiences. Through my leadership and passion for creativity, I strive to inspire and delight customers while driving business growth and success.

Toronto, Ontario, Canada

In the role of Digital care consultant, I was responsible for maintaining communication between the company and the customers by providing services of:▪ Served as the primary point of contact for customer complaints and concerns, ensuring timely resolution and customer satisfaction▪ Listened attentively to customers' issues and concerns, showing empathy and providing appropriate solutions.▪ Investigated claims by gathering all relevant information from the customer and other involved parties.▪ Communicated with internal departments and external partners to gather necessary information and reach a resolution.▪ Follow up with the customers with their previous filed complaints and requests ▪ Maintained accurate records of customer interactions, complaints, and resolutions in customer database. ▪ Representing the company offers and promotions to the customer ▪ Worked closely with Shaw-Rogers merger: Played a vital role migrating Shaw customers to Rogers Communications

Dhaka, Bangladesh

Developing project plan, ensuring resource availability and allocation, and delivering every project on time to the client.▪ Planning project timeline▪ Resource gathering and distribution to the artists▪ Overseeing every project progress and solving disputes▪ Delivering projects to the client on time▪ Follow up with the client and check feedback▪ Coordinate with the team and client for flawless execution▪ Arranging weekly meetings and measuring project performance▪ Report to management▪ Planning and developing techniques for the team for faster production

Account manager of one of the top luxury brand in Bangladesh where I was responsible for managing the brands social media, planned and participated in brands all promotional activities and campaigns.▪ Planned strategic content for the product launch ▪ Creative art direction for product photography/OVC▪ Trained team for the brand promoting activities▪ Creative direction for the brand promotion▪ Planned and executed promotional activities for the outlets▪ Demonstrated excellent communication by checking and reporting progress on all stages of the campaign.

Bangladesh

Learned the basics of social media management and digital marketing from one of the best advertising agency in Bangladesh where I have learned and fulfilled these responsibilities: ▪ Creative content writing & planning ▪ Idea generation ▪ Social media marketing ▪ Client servicing management ▪ Market analysing and research ▪ Brand promotion & engagement through campaigns ▪ Strategy & planning for brand marketing

Dhaka

As an Art direction of the commercial of ACI Ltd, Shop Hobe with Camosaurs, a start up production company in Bangladesh where I was responsible and had experience in:▪ Planning and designing set for the commercial▪ Creative Art Direction ▪ Costume planning and designing for the artists▪ Helping with post-production

Dhaka

In this role, I have worked as a customer service representative for Lab O2 for their Amazon EU freight-forwarding project. I was responsible for:▪ Review complains from the customers ▪ Following up with customers for more details about the ordered product ▪ Tracking the package through the delivery service provider and warehouse ▪ Follow up with the customer regarding their complains and update ▪ Preparing report for the solved complains