Scott Mayfield Email & Phone Number

• Respond accurately to all subscribers via email, chat and phone and log in Salesforce.
• Troubleshoot issues, determine root cause, and help find the right solution for customers.
• Meet all agent metrics and contribute to the department’s quarterly goals.
• Maintain and update customer accounts, subscriptions, and billing information per department policies.

Austin, Texas, United States

• Analyze user content/profiles against state and federal laws according to company policies.
• Review existing accounts for intellectual property law compliance.
• Identify and remove user/system flagged and fraudulent content.
• Evaluate content rejection appeals and recommend appropriate actions.
• Participate in ongoing training for updated client policies and procedures.

Austin, Texas Metropolitan Area

• Queried client and vendor information via in-house databases.
• Reviewed and resolved customer support issues.
• Escalated tickets to senior management when necessary.
• Modified and issued insurance certificates for large corporations.
• Participated in ongoing training for updates to global insurance rules and regulations.

Austin, Texas, United States

• Reviewed and resolved corporate customer support issues.
• Operated as lead point-of-contact for 20,000+ corporate accounts.
• Managed a high volume of inbound/outbound contacts through chat, email, tickets and calls.

• Received and prepared product within the produce and floral departments, maintained the produce floor, displays, and sell products.
• Provided excellent customer service, addressed needs of customers.
• Answered phones and pages promptly and courteously.
• Maximized sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
• Used tools and equipment, include electric pallet jacks, forklifts and other heavy machinery.

Austin, Texas, United States

• Worked as part of a team to solve technical problems quickly and effectively.
• Attended on the job training to enhance skills as an automotive mechanic across a wide range of domestic and foreign vehicles.
• Followed standards of safety, cleanliness and organization in a fast paced environment.
• Evaluated, diagnosed and repaired a wide range of vehicles.

Austin, Texas, United States

• Performed lube technician and customer service advisor duties.
• Performed state specified inspections on vehicles.
• Gathered and input guest and maintenance information into the system.
• Reviewed oil options, vehicle manufacturer recommendations, previous services, and report on conditions to the guest.

Austin, Texas, United States

• Upheld high customer service and cleanliness expectations.
• Kept department clean, well organized and unload product from trucks daily.
• Stocked shelves, refilled displays and overall recovery of the department.
• Ensured compliance and execution of proper product handling, rotation and storage.
• Operated pallet jacks, forklifts and powerjacks.