Scott Mayfield Email & Phone Number

● Respond accurately to all subscribers via email, chat and phone and log in Salesforce.● Troubleshoot issues, determine root cause, and help find the right solution for customers.● Meet all agent metrics and contribute to the department’s quarterly goals.● Maintain and update customer accounts, subscriptions, and billing information per department policies.

Austin, Texas, United States

● Analyze user content/profiles against state and federal laws according to company policies.● Review existing accounts for intellectual property law compliance.● Identify and remove user/system flagged and fraudulent content.● Evaluate content rejection appeals and recommend appropriate actions.● Participate in ongoing training for updated client policies and procedures.

Austin, Texas Metropolitan Area

● Queried client and vendor information via in-house databases.● Reviewed and resolved customer support issues.● Escalated tickets to senior management when necessary.● Modified and issued insurance certificates for large corporations.● Participated in ongoing training for updates to global insurance rules and regulations.

Austin, Texas, United States

● Reviewed and resolved corporate customer support issues.● Operated as lead point-of-contact for 20,000+ corporate accounts.● Managed a high volume of inbound/outbound contacts through chat, email, tickets and calls.

● Received and prepared product within the produce and floral departments, maintained the produce floor, displays, and sell products.● Provided excellent customer service, addressed needs of customers.● Answered phones and pages promptly and courteously.● Maximized sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.● Used tools and equipment, include electric pallet jacks, forklifts and other heavy machinery.

Austin, Texas, United States

● Worked as part of a team to solve technical problems quickly and effectively.● Attended on the job training to enhance skills as an automotive mechanic across a wide range of domestic and foreign vehicles.● Followed standards of safety, cleanliness and organization in a fast paced environment.● Evaluated, diagnosed and repaired a wide range of vehicles.

Austin, Texas, United States

● Performed lube technician and customer service advisor duties.● Performed state specified inspections on vehicles.● Gathered and input guest and maintenance information into the system.● Reviewed oil options, vehicle manufacturer recommendations, previous services, and report on conditions to the guest.

Austin, Texas, United States

● Upheld high customer service and cleanliness expectations.● Kept department clean, well organized and unload product from trucks daily.● Stocked shelves, refilled displays and overall recovery of the department.● Ensured compliance and execution of proper product handling, rotation and storage.● Operated pallet jacks, forklifts and powerjacks.