Scott Waters Email & Phone Number

Norwalk, Ct

- in charge of day to day operation- manage over 20 employees- oversee all operations of business.

Norwalk, Ct

Program, install, and service high-end luxury home automation systems. Integrate HVAC, lighting, pool control, and more into one unified control application. Proficient in Lutron lighting control, Savant, and low-level coding to integrate smart homes. Install, set up, and maintain wireless network equipment in large residential projects. Proficient in SonicWall, Ruckus, and HP ProCurve. Deployed advanced network setups with segregated wireless and wired networks.Project manage multiple high-end residential home automation installations. Oversee technicians and coordinate with other trades on large-scale projects. Interact with high net income clients to deliver excellent customer service.

Newington, Ct

Service and install Cisco/Tandberg and Polycom video conference systems. Service and install ClearOne, Biamp and Polycom audio conference systems. Install, upgrade and service Crestron touchpanels, processors and media distribution hardware. Implement and maintain remote monitoring services. Create reports promoting efficiency and clarity in daily tasks. Document processes in a knowledge database for future employee implementation increasing productivity.

Manage multiple customer requests simultaneously while quickly and accurately troubleshooting and diagnosing problems, ordering parts, and repairing Apple hardware and software. Provide feedback to engineering for Apple products. Provide exceptional customer service in dealing with difficult scenarios of out of warranty product or data lose while positively representing the corporate brand. Implement time saving apple scripts for recurring processes.

Design and implement custom audio and video solutions for clients. Install whole house audio systems with automation; including Niles Audio, Russound, Control4, RTI and Nuvo Technologies. Program universal remote control using RTI, URC and Harmony hardware; utilizing discrete IR, RS232 protocols, RF technologies and power sensing hardware. Install and program Control4 hardware. Mount and connect plasma televisions, overhead projectors and other home theater equipment

Norwalk, Ct

Managed website technical operations, including website programming, database technologies and internal infrastructure programming. Provided in house technical support for 15 workstations. Decreased manual daily data entry of order processing by 90%, saving hours of daily employee time. Implemented new web services in the first 6 months of employment saving the company over fifty thousand dollars in yearly recurring fees. Increased sales by two hundred percent over two and a half years, through collaborative effort. Managed employees to obtain seasonal product updates of UPC files and ad copy for 35 vendors.

Secondary Bachelor Degree, Information Technology

Bachelor Of Science, Communication; Concentration Tv And Radio

Activities and Societies: Golden Key National Honors Society