Steven D. Email & Phone Number

Kansas City, Mo, Us

• Award-Winning Work: Recipient of the Blue Ribbon at the Webster County Fair Photo Contest in 2017, recognized for creative excellence in photography.• Technical Proficiency: Skilled in using a wide range of photography equipment and software, including DSLR cameras, lighting setups, and post production suites.• Creative Vision: Known for a keen eye for detail, creativity, and the ability to capture the unique essence of each subject.• Project Management: Efficiently manages multiple projects simultaneously, ensuring timely delivery of high-quality work.

• Multi-Site Leadership: Led recruitment, training, and operational oversight for 32 sites across Overland Park, Olathe, and Leawood, ensuring consistent performance, compliance, and operational excellence.• Technical Support: Delivered expert support for office applications and internal web apps to the Regional Manager, ensuring seamless functionality and efficiency in daily operations.• Performance Coaching: Mentored tenured direct reports to consistently meet and exceed operational standards, driving improvements in compliance, accountability, and an approximate 20% improvement to overall performance.• Process Improvement: Optimized processes and disseminated best practices across teams and management, significantly enhancing operational efficiency and effectiveness organization-wide.

• Leadership and Team Development: Directed a high-performing team at a corporate-owned retail wireless store, achieving an annual sales volume of $4 million and managing a team of up to 11 direct reports to consistently exceed sales targets.• Awards and Recognition: Received over 30 awards for number one performance in the district in key sales categories.• Coaching and Skill Development: Improved individual and team performance by providing targeted coaching and skill development, resulting in a 20% increase in sales productivity and consistent top-tier performance across key metrics.• Relationship Building and Onboarding: Enhanced teamwork, trust, and morale within the store by implementing strategic recruiting and onboarding processes, leading to a reduction in employee turnover and improved store performance.• Technical Troubleshooting: Delivered comprehensive systems, application, and mobile troubleshooting support to customers and direct reports, as well as providing lateral and upward assistance to enhance operational efficiency.

• Sales Training and Development: Trained and developed over 150 sales associates and managers across 40+ locations in north-central and northwestern Iowa and southern Minnesota, including national big-box retailers, corporate-owned stores, and dealer/agent outlets, leading to improvement in sales performance across the region.• Market Intelligence and Relationship Building: Gathered and analyzed market data to identify opportunities and trends, strengthening relationships with partner business stakeholders, which contributed to the successful execution of strategic initiatives that boosted market share.• Technical Support: Delivered expert application and mobile troubleshooting support to customers, store personnel, and key decision-makers, while also offering lateral and upward assistance to enhance operational efficiency.• Top Performer: Consistently recognized as a top performer, including ranking in the top 3% nationally for sales performance, store employee product knowledge, and operational compliance.• Leadership and Insight: Led a team of Field Sales Managers as Insights Lead, overseeing the strategic collection and analysis of market intelligence, which influenced key decisions that improved market positioning and sales strategies.

• Consistent Sales and Profit Achievement: Consistently exceeded monthly net profit targets by over 15% in stores with annual sales volumes of up to $750,000, with attach metrics regularly within the top 2.3% of the company.• Talent Development and Succession Planning: Proven track record in recruiting, training, and mentoring top talent, with a strategic focus on developing future store leaders, resulting in at least four direct reports advancing to store manager roles.• Operational and Loss Prevention Excellence: Consistently upheld rigorous operational standards and implemented effective loss prevention protocols, resulting in over 75% shrink reduction and improved overall store efficiency.• Technology Implementation: Directed significant hardware and POS software upgrades across multiple stores, providing assistance to ensure seamless implementation and 100% operational continuity.• Awards and Recognitions: Consistently earned awards and recognitions for performance and operations, including the 2014 Circle of Excellence award for ranking in the top 0.5% out of over 4400 stores in the company.