Sourav Dasgupta Email & Phone Number

Experienced IT leadership professional delivering RUN, CHANGE & BUSINESS TRANSFORMATION in IT Applications landscape, along with Service Management w.r.t. Operations, Finance. Customer relationship & HR for Production Support and setting up Shared Services / CoE practices of Captive Units for Global ProgramsOver 23 years of experience & leadership in Project/Program Management across US, UK, Pan India and Singapore in various sectors like Logistics, Consulting & BFSI; Have delivered Transformational projects including Application Rationalization, Sever/Citrix strategy, & Target Operating Model. Core knowledge on Application Development Framework and complete SDLC process. Maintain & Owned SoX & GCC controls, along with developing complete Compliance framework for internal & external audit. Implementations of ITSM & Change Management tools, including JIRA & Service NowService management leadership including Hypercare & Helpdesk -L1/2/3, Major Incident Management(MIM), Resource, Stakeholder and Vendor Management with Risk & Controls frameworkChaired IT Governance CommitteeSteering Committee member of IT Strategy & Quality Initiatives, CFS TransformationLeadership role in HR & Finance Transformation Programs

Listed skills include Business Process, Vendor Management, Sdlc, Business Intelligence, and 34 others.