Lead a $250M annual portfolio of B2B customer-facing products, including an enterprise customer portal for 700+ CED locations across the US, CED’s mobile application, as well as it’s marketing, sales, and service clouds.Manage and mentor over 60 product owners, business analysts, scrum masters, developers, QA engineers, customer success and support personnel across six teams in a highly diverse and matrixed organization across the globe as well as external third party contractors and… Show more Lead a $250M annual portfolio of B2B customer-facing products, including an enterprise customer portal for 700+ CED locations across the US, CED’s mobile application, as well as it’s marketing, sales, and service clouds.Manage and mentor over 60 product owners, business analysts, scrum masters, developers, QA engineers, customer success and support personnel across six teams in a highly diverse and matrixed organization across the globe as well as external third party contractors and vendors.Agile & Scrum Leadership: Lead and manage five separate Agile/Scrum teams, fostering a collaborative and innovative environment. Implement Agile methodologies to streamline product development processes, resulting in increased efficiency and faster time-to-market.Strategic Product Planning: Develop and execute data-driven strategic product plans aligned with CED’s core business goals, and ensure our product roadmaps meet customer needs and market demands. Collaborate with key stakeholders to define product visions, goals, and success metrics. Frequently meet and present to executive management, key stakeholders, CED staff and customers, to continuously develop and refine the product vision and roadmaps. Product Lifecycle Management: Lead the entire product lifecycle, from data gathering, ideation and requirements documentation, development, testing, to the ultimate product release. Utilized data-driven insights to make informed decisions and continuously optimize product features and performance.Technology Stack: Work in Salesforce customer-facing products, including headless e-commerce, Sales Cloud, Service Cloud, and Marketing Cloud environments. Ensure seamless API (RESTFUL & SOAP) integrations and optimization of product features within the Salesforce ecosystem and CED’s proprietary ERP. Ionic 8 for mobile and SQL for the backend. Show less

Innovated the first ever artificially intelligent, edge computing mobile citizen engagement application for local governments. CityFront mobile and web applications transform how residents engage with their city. Collaborated with top municipal and technology leaders to deliver AI natural language processing, image recognition, and video analytics to a mobile application deployed in 7 cities in Texas and Illinois.Led team of designers, developers, and QA engineers from ideation… Show more Innovated the first ever artificially intelligent, edge computing mobile citizen engagement application for local governments. CityFront mobile and web applications transform how residents engage with their city. Collaborated with top municipal and technology leaders to deliver AI natural language processing, image recognition, and video analytics to a mobile application deployed in 7 cities in Texas and Illinois.Led team of designers, developers, and QA engineers from ideation, prototype, and pilot through full product deployment to deliver the product to our customers. Delivered integrated mobile and web applications with a proprietary platform technology that enables local governments to leverage today's AI and machine learning that links their city services in a single mobile engagement platform for their citizens. Show less

Digitally transformed clients from on-premise to cloud environments streamlining their operations and increasing customer and employee satisfaction. Guided business owners and their managers through migrating server-based applications to equivalent IaaS solutions ensuring their successful implementations through ongoing employee and customer training and change management.

Established an advisory board along with the two co-founders taking the then struggling software company to profitability. Tangentially, built a digital marketing and business development process that increased the active sales pipeline 10x and revenues 7x over an 18-month span. Collaborated with engineers and marketing, along with advisory board guidance, to increase product offerings from two stand-alone products to a suite of five products that successfully competed in the highly competitive… Show more Established an advisory board along with the two co-founders taking the then struggling software company to profitability. Tangentially, built a digital marketing and business development process that increased the active sales pipeline 10x and revenues 7x over an 18-month span. Collaborated with engineers and marketing, along with advisory board guidance, to increase product offerings from two stand-alone products to a suite of five products that successfully competed in the highly competitive identity management market leading to the successful sale in 2015.Web Active Directory. LLC provides web-based solutions that helps IT administrators manage their Active Directory more efficiently by enabling delegated updates, self service password administration, and directory white pages. Show less

Post 911, recruited back to the recovering travel industry to direct Travelocity’s strategic airline relationships, cementing TCY’s leadership position in the face of online travel agencies. Building upon successful e-commerce capabilities, promoted to General Manager of Travelocity Canada. At Travelocity.ca, shepherded products team, customer care and call center fulfillment teams, along with marketing and advertising teams. Surpassed revenue and income projections. Quarterly reported TCY.CA… Show more Post 911, recruited back to the recovering travel industry to direct Travelocity’s strategic airline relationships, cementing TCY’s leadership position in the face of online travel agencies. Building upon successful e-commerce capabilities, promoted to General Manager of Travelocity Canada. At Travelocity.ca, shepherded products team, customer care and call center fulfillment teams, along with marketing and advertising teams. Surpassed revenue and income projections. Quarterly reported TCY.CA performance and KPIs to TCY’s and Sabre leadership. Recognized with TCY.ca being recognized as the fastest growing online travel brand in Canada in 2006. Show less

Dipping my feet into the entrepreneur world by joining my wife in a family business: lighting runways for airports. Using my experience at AA and knowledge about revenue and account management, grew revenue 8x by serving over 120 airports and electrical contractors across the US. Business contracted significantly after 911 but remains in operations owned and managed today by my wife.

Recruited out of TCU’S MBA program into AA’s pricing and yield management leadership development program. Promoted several times while leading various teams in Yield Management, International Sales and Global Sales Analytics, culminating into my role as Global Account Manager. Awarded 1997-1998 Outstanding Achievement Award presented at the American Airlines Global Sales Conference and PAACESETER Award for outstanding achievement in the fourth quarter 1997.Negotiated, signed and managed… Show more Recruited out of TCU’S MBA program into AA’s pricing and yield management leadership development program. Promoted several times while leading various teams in Yield Management, International Sales and Global Sales Analytics, culminating into my role as Global Account Manager. Awarded 1997-1998 Outstanding Achievement Award presented at the American Airlines Global Sales Conference and PAACESETER Award for outstanding achievement in the fourth quarter 1997.Negotiated, signed and managed corporate sales contracts and relationships for some of AA's largest global accounts such as 3M, Honeywell, Compaq Computers, United Technologies and CBS Show less