Suzanne O'Brien Email & Phone Number

Bay Area, California

o $8M in projected sales in 2017 through managing large Fortune 50 - 500, privately held, and small startup accountso Developed business relationship with a top consumer electronics brand that cultivated growth from zero to $2M within a 1-year periodo Multimillion-dollar proposals designed, built, presented, and closed to win prospective clients and develop existing programso Coordinated the installation of 8,650 interactive consumer electronic displays within 2,750 retail locations in Fall 2016 throughout North Americao Manage 15+ simultaneous worldwide projects with 4 companies ranging from installations, to preventive visits, to merchandising audits, to break/fix visitso Successfully executed international display installations with Third Party Labor (3PL) partnerso Ensure high account satisfaction through maximum responsiveness, superior service levels, and personalized relationships o Serve as a client representative to internal departments, collaborating with contact center, training, scheduling, operations, finance, and field teamso Travel internationally to client headquarters for quarterly business reviews, requests for proposal presentations, and regular face-to-face meetingso Accurately define and review revenue forecastso Consistently exceeds annual goals and targetso Winner of MVP Award for outstanding performance in 2015 & 2016o Promoted from Account Manager, August 2016

o Manage strong client relationships with multiple companies simultaneously o Define agreed upon metrics with each client along with strategies to acquire results o Develop and execute unique marketing strategies for retail clients using third-party labor resources to increase sales, market share and/or brand awarenesso Scope all projects to ensure they can be completed on time and proper results are obtainable o Coordinate small and large scale merchandising, sales and marketing activities in 5000+ national and regional retail locations including: Best Buy, Sears, Fry’s Electronics, Costco Warehouse, Sam’s Club, BJ’s Wholesale, PC Richards & Sons, Verizon Wireless, AT&T Wireless, T-Mobile, Home Depot and Lowe’s o Balance monthly, quarterly and yearly budgets of each client while collaborating with finance to ensure accurate monthly billingo Create and distribute weekly, bimonthly, monthly written communication directives to define the goals and objectives to the field teamo Indirectly manage 400+ national full-time and part-time field representatives for 20+ simultaneous projectso Teams for each project ranged from 3-300 representatives o Analyze, design, create and deliver extensive daily/weekly/monthly/quarterly/yearly reporting and analytics to depict the results from the fieldo Engage with Global Fortune 500 companies to small startups

San Francisco Bay Area

o Promoted to Account Manager in October 2009o Represented multiple consumer electronics clients concurrently throughout Northern California and the Pacific Northwest in big box and regional retailerso Attended special events, such as on behalf of clients and represented/demonstrated key products to attendees o Conducted 1:1, small group, and large scale technical product trainings for retail sales associates, store managers, and district level management

San Francisco Bay Area

o Managed day-to-day relationship with MarketSource – an outsourced sales and marketing field team that called on 2,000 AT&T, Verizon and Best Buy retail stores to educate sales reps on Jawboneo Hired and trained 15 Jawbone field sales representativeso Coordinated daily communication with field team including key marketing messages, marketing communications and sales collateral, and retail competitive intelligenceo Drove all aspects of 3 quarterly field team training: planning, budgeting and overseeing 3-day-long training sessions, including development of all training materials and presentationso Designed, planned, coordinated and executed all sales and channel marketing eventso Executed 6 national retail booth events, including Best Buy Achieverso Managed all Jawbone vendor shows, events and meetings for 5-person sales team

San Francisco Bay Area

o Promoted at annual review in June 2008o Represented Aliph at retail channel events, meetings and tradeshows demonstrating Jawbone’s benefits and advocating for the brando Trained 5,000+ retail sales associates on product features via large-scale auditorium and small group presentationso Fielded thousands of inbound inquiries from potential reseller database and maintained contacts from new sales channelso Developed and managed corporate seeding programo Assisted other departments as needed – helped answering overflow customer emails and managed RMA program when Customer Care was short handedo Hunted and identified contact information for key individuals within new sales channels

Redwood City, Ca

o Provided pre-sales and post-sales support for 300+ small businesses and ZoneAlarm resellers and partners in the western United States via phone and emailo Handled cold calls and generated Small Business resellers leadso Closed and enrolled 300+ resellers into various small business reseller partner programso Managed 250+ partner accounts across the countryo Represented company at 8 conferences recruiting 1,000 new potential resellers thus increasing product, company and brand awareness o Due to strong job performance, converted to a full-time employee from contractor position with Spherion in November 2006

Communication Studies, Communications Studies, 3.8

Activities and Societies: Magna Cum Laude Minor: Public Relations

Education record

Activities and Societies: Study Abroad Student

Associate Of Arts (A.A.), Communication, General

High School Degree