• Identify operational issues and devise goals and plans to address them.• Assigned tasks to individuals and departments.• Monitored progress within each department towards goal attainment utilizing measurable data in analytical applications.• Generating custodian/vendor scorecard based on the performance.• Conducted analysis of progress and held monthly meetings regarding goals and SLA.• Reviewed business plans and set goals for future.• Implemented goals that resulted… Show more • Identify operational issues and devise goals and plans to address them.• Assigned tasks to individuals and departments.• Monitored progress within each department towards goal attainment utilizing measurable data in analytical applications.• Generating custodian/vendor scorecard based on the performance.• Conducted analysis of progress and held monthly meetings regarding goals and SLA.• Reviewed business plans and set goals for future.• Implemented goals that resulted in reducing the AHT and thus befitting the process.• Devised measurable and observable steps to achieve operational outcomes.• Updating QA team with the Production data and quality analysis.• Drafted and submitted written memorandums and reports regarding the department progress.• Held monthly tasks completion contests to reward and encourage staff.• Submitting process report to Leadership team.• Automating processes in order to reduce the manual tasks to improve the cycle time and accuracy.• Identifying training needs for the team members and communicating to training team. Show less

• Order files daily as needed from appropriate vendor or custodian. This includes servicing files and collateral files as requested via e-mail or system workflows. • Researching and following up daily on servicing and collateral files requested and not received. • Communicate with other departments within Ocwen and outside vendors as it relates to acquiring needed documents. • Monitor and reply to all e-mail sent to department general e-mail mailboxes. • Training and development… Show more • Order files daily as needed from appropriate vendor or custodian. This includes servicing files and collateral files as requested via e-mail or system workflows. • Researching and following up daily on servicing and collateral files requested and not received. • Communicate with other departments within Ocwen and outside vendors as it relates to acquiring needed documents. • Monitor and reply to all e-mail sent to department general e-mail mailboxes. • Training and development of new employee with the process and Providing On-Job assistance to team mates. • Reporting higher management with weekly, bi-weekly and monthly process reports.• Internal Audits @ 10% of daily workloads of the team on daily basis.• Conducting daily refresher huddle for the team. Show less