Samantha Baron Email & Phone Number

Colorado Springs, Colorado, United States

- Plan, execute and provide on-site support for all district special events by developing project plans/timelines and making strategic decisions in contract negotiation with vendors and community partners.- Coordinate advertising, marketing and internal communication budgets, and all associated media buys, including the financial reconciliation for all events and projects.- Serve as the project manager for department projects – opening, routing, tracking and closing all projects.-… Show more - Plan, execute and provide on-site support for all district special events by developing project plans/timelines and making strategic decisions in contract negotiation with vendors and community partners.- Coordinate advertising, marketing and internal communication budgets, and all associated media buys, including the financial reconciliation for all events and projects.- Serve as the project manager for department projects – opening, routing, tracking and closing all projects.- Manage internal digital communication through the district’s mass communication system.- Provide training for both district and school-level staff members on the district’s mass communication system.- Effectively integrate strategic communication into public relations, marketing, branding, advertising, digital communication, internal communication and media relations.- Appropriately apply various types of communication writing styles (digital, business, marketing/advertising), AP editing, graphic design principals, print and digital production lead times/schedules, etc. Show less

Colorado Springs, Colorado Area

- Develop and sustain relationships with transient and group clients as well as fellow employees by utilizing the Opera, Delphi, and SynXis systems to effectively accommodate guest room needs- Act as the liaison between the Sales Department, Rooms Division and Revenue Team in actively providing a line of communication for relevant information pertaining to each department- Attend and participate in weekly revenue management meetings to maximize revenue for the hotel and develop selling… Show more - Develop and sustain relationships with transient and group clients as well as fellow employees by utilizing the Opera, Delphi, and SynXis systems to effectively accommodate guest room needs- Act as the liaison between the Sales Department, Rooms Division and Revenue Team in actively providing a line of communication for relevant information pertaining to each department- Attend and participate in weekly revenue management meetings to maximize revenue for the hotel and develop selling strategies- Provide hands-on leadership support to front desk agents and supervisors including the training and development of all team members- Analyze inventory daily to maximize length of stay and room type availability- Serve as the main point of contact for owners of on-property casita owners while maximizing revenue opportunities for both the owners and the resort- Track adjustments and cancellations to ensure policy effectiveness- Maintain cross-system integrity by addressing integration and interface opportunities for improvement - Assist in the creation of rates, adjusting policies and placing restrictions within the Property Management System and Booking Engine Show less

Auburn, Alabama

- Develop and maintain relationships with transient and group clients as well as fellow employees by using the Opera, Delphi, and SynXis systems to effectively accommodate guest room needs.- Coordinate the hotel’s football package holder program to include the execution of contracts covering over two thousand room nights and over $1 million in revenue, including the prompt collection of full payment from each guest prior to the start of each football season, and continuing to provide… Show more - Develop and maintain relationships with transient and group clients as well as fellow employees by using the Opera, Delphi, and SynXis systems to effectively accommodate guest room needs.- Coordinate the hotel’s football package holder program to include the execution of contracts covering over two thousand room nights and over $1 million in revenue, including the prompt collection of full payment from each guest prior to the start of each football season, and continuing to provide efficient service throughout the season.- Ensure correctness in charge routing and billing instructions within all reservations.- Act as the liaison between the Sales Department and Rooms Division in actively providing a line of communication for relevant information pertaining to each department.- Record any guest difficulties to enable the recognition and prevention of future issues.- Attend and participate in weekly revenue management meetings to assist in the evaluation of daily room rates and our status in regards to forecasted and budgeted revenue and occupancy.- Take part in biweekly conference calls with the hotel’s offsite reservations call center to audit randomly selected calls in an effort to maintain the highest level of service.- Provide hands-on leadership support to front desk agents and supervisors including the training and development of all team members- Compile action plans and post event recaps for large or special events impacting the front office- Collaborated with a team tasked with overhauling the Front Desk Training Manual Show less

Auburn, Alabama

-Greeted guests and assisted them using the SMS computer system to make reservations, check guests into rooms, and process payments-Quickly and efficiently fulfilled guest requests and followed up to ensure satisfaction-Exercised written and verbal communication skills to promote customer retention and customer service by exceeding expectations-Reported and scheduled necessary maintenance

Colorado Springs, Colorado

-Greeted guests and assisted them using the Citrix, Reserve, and WinPm computer systems to make reservations, check guests into rooms, and process payments-Compiled and analyzed data for more effective spending and to reduce waste-Quickly and efficiently fulfilled guest requests and followed up to ensure satisfaction-Exercised written and verbal communication skills to promote customer retention and customer service by exceeding expectations

Colorado Springs, Colorado

Promoted customer service by exceeding customer and employer expectations -Prepared room for guest bedtime by turning down bed, picking up room, and replacing used items including linens, towels, amenities, ice, organizing shoes, clothes, newspapers, etc.-Performed housekeeping duties exceeding established standards-Report any necessary maintenance-Delivered requested items to guests-Stocked carts for effective and efficient guest service