Managed business operations, customer service, and inventory control.Developed business strategies and cultivated strong client relationships.

Directed EMR training for new staff, enhancing proficiency across clinical and administrative roles.Developed and standardized medical assistant roles, designing and leading certification courses and proctoring exams.Customized EMR forms and implemented application solutions, increasing workflow efficiency and data accuracy.Served as the Patient Portal Administrator, ensuring secure and efficient patient communication.Collaborated with the Quality Advancement Director to establish and maintain organization-wide protocols and quality assurance programs.

Documented patient encounters for Internal Medicine and Endocrinology in EMR, ensuring detailed and accurate records.Conducted clinical procedures, including EKG, spirometry, and phlebotomy, with a focus on quality patient care.Trained new hires on EMR usage, improving operational efficiency and patient experience.Administered laser therapy for dermatological treatments, promoting patient satisfaction and clinic growth.

Achieved sales targets, expanded client base, and managed skin care product lines.Provided customer service, enhancing client satisfaction and retention.

Managed office tasks, documentation, and client interaction, supporting legal team efficiency.

Handled daily operations, customer credit profiling, and led a team of nine employees.