Saul Dudley Email & Phone Number

Woodland Hills, Ca

Working on cross-departmental projects to enhance workflow and communication with the goal of improving customer's experiences of digital support.

Woodland Hills, Ca

Woodland Hills, Ca

Greater Los Angeles Area

Responsible for working with prospects and customers to configure and customize a cloud-based solution to meet unique situationsCompleted workflow analysis for government permitting offices in California and NevadaSaved multiple customers who were threatening to abandon/cancel contractsDocumented “Best Practices” to increase customer adoption and happinessWorked with customers struggling with adoption to increase usage and recommend expansion opportunities to improve end-user experienceCrafted internal workflow to create statements of work that captured complex custom development requirements for international customersWrote user stories to communicate customer needs to development and product teamsCaptured new customer “current workflow” and worked with the implementation team to ensure a smooth transition of knowledgeVolunteered as one of the founding members to help launch an employee-based culture committee responsible for managing company sponsored events, etc.

Woodland Hills, California

Provides application support for industry leading cloud-based accounting applicationTracked client cases using SalesforceCreated documentation for internal and external useReported software issues using JiraConfigure FTP interfaces using SQL and XMLConfigure SAML interfaces to manage SSO access with multiple 3rd-party applicationsPrimary resource for overseas team working any necessary shift to ensure a seamless customer experienceProven competency using SQL to troubleshoot and suggest improvements in internal automation and tools

Calabasas, Ca

Worked with customers to explain technical concepts to even the most non-technical audienceManaged implementation and training for new customersDeveloped training materials for new hires in multiple departmentsCommitted to improving product adoption and develop customized solutionsAssisted with selecting development partners based on competing bids on a variety of project

Aroura Hills, Ca

Train new customers. Provide technical support for existing customers

Remote and on-site troubleshooting of various hardware and software issues. Provided regularly scheduled maintenance. Made informed recommendations as to hardware and software updates.

Lead a team of 8-10 community support representatives, providing guidance and assistance crafting responses to customer's questions. Determined best enforcement practices regarding company policy.

Designed and constructed databases to support a variety of data types for external software. Worked with a team to design and develop 3D learning games for children ages 3-10. Designed and built user interfaces to SQL databases in MS Access.