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Shane Dunlap is listed as Fiber Network Techichian at Verizon, a with 151940 employees, based in Greater Pittsburgh Region, United States. AeroLeads shows a work email signal at verizon.com and a matched LinkedIn profile for Shane Dunlap.
Shane Dunlap previously worked as Fiber Customer Support Analyst/ Internal Help Desk and Customer Experience Team at Verizon and Technical Support Manager at Cutting Edge Solutions. Shane Dunlap holds Associates, Computer Networking And Systems Technology from Pittsburgh Technical College.
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AeroLeads found 1 current-domain work email signal for Shane Dunlap. Compare company email patterns before reaching out.
Shane Dunlap is a Fiber Network Techichian at Verizon. He possess expertise in troubleshooting, technical support, networking, training, computer hardware and 4 more skills.
Listed skills include Troubleshooting, Technical Support, Networking, Training, and 5 others.
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Pittsburgh, Pa
Provide FiOS network provisioning support for both Fiber Network Field Technicians and Customer Support Analysts for Arris, Nokia and Tellabs PON platforms. Clear and resolve order fallouts in Verizon's ODN provisioning system. Isolate and diagnose network trouble and outages. Initial site setup for Verizon’s Business Digital Voice cloud PBX service and installation support for Field Technicians.
Pittsburgh, Pennsylvania
Provided support for internal Customer Support Analysts to assist in resolution of customer troubles for all FiOS services. Additionally, I handled support for specialized issues such as, Single User Issues with Verizon email service and Enhanced Video support for video trouble beyond basic broadcast video service. I also was part of a team who handled initial support for the roll out of Verizon's FiOS Quantum TV product. Handled presidential customer escalations from various sources such as, PUCs, FCC, executives and others.
Oversaw daily operations of Tech Support department ranging between 3 and 6 Support Specialists who provided product support for Future POS dealers. Implemented a more structured training program for new hire specialists. Oversaw creation and development of company's first product knowledge base. Assisted with some quality assurance testing for Software Developers to verify bug fixes before releases.
Second level internal support for Technical Support Representatives. Acted as first level for escalated customer calls. Conducted training sessions for first level representatives to ensure ongoing employee development. Provided support for new acquisition customers during transition periods.
Provided first level technical support for Armstrong's Cable and DSL data customer's, and Cable Telephony service.
Other employees you can reach at verizon.com. View company contacts for 151940 employees →
Rhaheim Hilliard
Colleague at VerizonBronxville, New York, United States
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Keisuke Ueki
Colleague at VerizonJapan
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Adedapo Onikosi
Colleague at VerizonOklahoma City, Oklahoma, United States
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David Gruytch
Colleague at VerizonParlin, New Jersey, United States
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Michael Mathias
Colleague at VerizonCochranville, Pennsylvania, United States
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Titus Olowe, Mba
Colleague at VerizonIrving, Texas, United States
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Terry Hesser
Colleague at VerizonState College, Pennsylvania, United States
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Danielle Owens
Colleague at VerizonGreenville-Spartanburg-Anderson, South Carolina Area, United States
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Duey Varian
Colleague at VerizonLewis Center, Ohio, United States
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Steve Kemp
Colleague at VerizonGreater Tampa Bay Area, United States
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Quick answers generated from the profile data available on this page.
Shane Dunlap works for Verizon.
Shane Dunlap is listed as Fiber Network Techichian at Verizon.
AeroLeads has found 1 work email signal at @verizon.com for Shane Dunlap at Verizon.
Shane Dunlap is based in Greater Pittsburgh Region, United States while working with Verizon.
Shane Dunlap has worked for Verizon, Cutting Edge Solutions, and Armstrong Group Of Companies.
Shane Dunlap's colleagues at Verizon include Rhaheim Hilliard, Keisuke Ueki, Adedapo Onikosi, David Gruytch, and Michael Mathias.
You can use AeroLeads to view verified contact signals for Shane Dunlap at Verizon, including work email, phone, and LinkedIn data when available.
Shane Dunlap holds Associates, Computer Networking And Systems Technology from Pittsburgh Technical College.
Shane Dunlap is listed with skills including Troubleshooting, Technical Support, Networking, Training, Computer Hardware, Telecommunications, Hardware, and Help Desk Support.
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