Sean O'Reilly Email & Phone Number

Gibraltar

Gibraltar

Gibraltar

Gibraltar

Combing years of experience and knowledge in customer service, I quickly established a firm grip as a reliable team member. Communication is essential to ensure appropriate action is taken to meet customer satisfaction whilst promoting a service on behalf of GVC that customers enjoy.Answering calls, live chats and emails for VIP & Non-VIP customers in Sports, Casino and Poker. Dealing with promotional related queries requires fine attention to detail and revision to ensure consistency both for the customer and business. Understanding the standard operating procedures to ensure efficiency and working closely with colleagues across the business striving to improve the customer journey.

Gibraltar

Working as part of the company’s three lines of defence with the daily production of audits focusing on fine detail that includes tracking, researching, documenting, determining origin and ensuring adherence to the service level agreement. Review and log of any risks, breaches or issues whilst looking at all contributing factors, seeing what the tolerances were and implementing controls to avoid future risks. Conducting high risk audits whilst following the company escalation process. A Basic understanding of solvency II and regulatory requirements. Monitoring service levels delivered by outsourced suppliers to ensure overall functionality, efficiencies and process improvements. Review of all company policies and procedures ensuring they are fit-for-purpose.Liaising closely with teams of talented pricing analysts, BI analysts, and claims operational management, I managed to design and implement fit-for-purpose reporting containing relevant, accurate, timely and commercially focused lead and lag key performance indicators for executives at board level.Result driven with an intermediate degree in MS Office, attention to detail was of utmost importance when creating executive/analytical reports to ensure consistency whilst identifying trends and patterns. Analysing complex data ensuring a right first-time approach. Investigate analytical reports whilst using experience and instinct to achieve results and targets.

Haywards Heath, West Sussex

Combining strong front-end technical and customer service skills, I developed a name for myself which allowed me to progress though First Central as a claim’s advisor, third party negotiator and fire/theft senior that conducted interviews on potential fraudulent claims. These were hand-on roles that required focus and clear communication to ensure full customer satisfaction. I was also required to organise and manage internal teams to ensure targets were met, maintained and handlers were doing all they can to be cost efficient.

Croydon, United Kingdom