Focus on improving efficiencies across the portfolio of clients by implementing tech-enabled tools for staff & management to optimize resource use ; partner management ; Financial Management & Stakeholder engagement ultimately assisting in growing profitability and partner engagement across operations.

Responsible for lead & territory management within the Face to face business by focusing on Agent efficiency and effectiveness in new Strategic initiatives & identifying new Territory and establishing Relationships. Design of CRM tool to assist with Maintaining Client relationships. Assisted with automating Data visualization and ensuring implementation of Real-time reporting to Front-end agents and business owners. Extrapolated & Published the Weekly Distribution report to Exco of the Group and shareholders.

Responsible for the Central proactive acquisition Team, Relationship Managers & Brand awareness Teams. Led a team of 64 individuals to bring banking to the people through brand activations across all segments around the Central Region of KZN. Role was an expansion of Previous role due to the addition of Brand awareness Team - previous Role accountabilities were still part of KPI’s with a key focus on driving large volumes through brand awareness but still maintaining niche & KPI’s of previous role. Ensuring DPV & FML vehicles for all staff members are roadworthy, reliable and not being abused for personal use erroneously utilizing Tracking in need & etags to mitigate fraudulent activities.Key manager in Ecosystem methodology & implementation with core business units ranging from SME segment to Corporate and investment banking. Instrumental in Ucount Adoption , MVNO marketing and a Key driver of Mymo Account adoption across the organisation through tech enabled solutions and Marketing events.

Responsible for the Provincial proactive acquisition Team & Relationship Managers. Portfolio included all Segments from High Net Worth Individuals to Low Income workers across all industries within the province; Private and Public Sector. Responsible for 40% of the Provincial sales target with a Team of 32 sales staff and 4 Relationship Managers. End to End accountability for the Business unit performance goals. Key focus on relationship & stakeholder management resulting in long standing partnerships which are still in effect today. Ensuring DPV & FML vehicles for all 36 staff members are roadworthy, reliable and not being abused for personal use erroneously utilizing Tracking in need & etags to mitigate fraudulent activities. Responsible for most provicncial marketing activities and taking care of 99 Branches across the province with their brand activations and assisted in Bridging the Gap between CIB , Commercial & retail Banking through leadership , accountability and effective stakeholder engagement

Proactively acquire and manage high-value strategic clients across Public Sector, Commercial, Corporate, and Investment sectors through tailored solutions derived from in-depth needs analysis. Led a team of 20 Personal Consultants, achieving 25% of the province's new-to-bank target. Focused on quality acquisition and long-term client relationships in diverse KZN industries. Ensuring DPV & FML vehicles for all staff members were roadworthy, reliable and not being abused for personal use erroneously utilizing Tracking in need & etags to mitigate fraudulent activitiesthereby ensuring a definitive & professional experience to both internal and external clients

Contribute to tactical planning from an operational perspective. Implement and deliver approved operational plans. Accountable for management in terms of: people, service, Financial Goals, Compliance & Transformation. Business Performance Monitoring & Revenue Generation. Leading the commercial, sales and service agenda for the branch & Owning and delivering on all performance targets for the allocated branch (end to end accountability across scorecard standards ).

To grow the bank's customer base through acquisition and increased customer profitability through proactive sales techniques across all market segments within the region. Gain new customers and increase portfolios of current customers through proactive attraction, cross selling, retention and contributing towards the achievement of the Regions sales targets.

To grow the bank's customer base through acquisition and increased customer profitability of the branches Low to Middle income Market. Gain new customers and increase portfolios of current customers through Reactive sales techniques, cross selling, retention and contributing towards the achievement of the branch’s sales targets.

Respond e ciently, accurately and courteously to all customer service matters, complaints & requests. Support the development and maintenance of processes in the branch whilst following all Laid down policy & procedures. Assist in identifying opportunities to improve Client Servicing processes. Monitor and control risk associated with the Customer: Ensure that all activities performed in providing Customer Services comply with all legal and regulatory requirements. Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and e ectively.

Assisted as a rotating resource to assist in alleviating any sta resourcing gaps in various roles including : Telling ( Retail & Bulk ) ; Enquiries ; Customer Information consultant. Key focus on service and ensuring data accuracy whilst ensuring Compliance with bank policy & procedures.