Sean Bourque Email & Phone Number

Manchester, NH

• Act as a point of contact and resource for Order Processing related inquiries.
• Initiate provisioning of Sitecore Cloud Services and serve as a liaison between Cloud Services and Sales.
• Support User Acceptance Testing (UAT) for new internal product and platform rollouts.
• Adhere to global best practices, regulations, and requirements, aiming to streamline and standardize.
• Provide feedback on Salesforce CRM, LOS, and CPQ processes to ensure optimal system efficiency.

Hudson, New Hampshire, United States

• Receive and process customer purchase orders through EDI, ESKER or manually into SAP timely and accurately.
• Take ownership of open backlog to identify and resolve order issues related to inventory availability with the goal of achieving on-time-delivery and customer satisfaction.
• Ensure compliance with all Global Trade Policies, Legal and Financial policies, and Sales Operations policies.
• Provide pre and post-sales support to external and internal customers with regards to pricing and availability.
• Coordinate returns, credits and debits as needed.

Bedford, New Hampshire, United States

• Support sales staff by accurately processing complex, time sensitive international and domestic orders.
• Coordinate with vendors to facilitate quotes, pricing on special orders, and special projects.
• Expedite rush orders in partnership with multiple US-based distribution centers.
• Maintain current internal pricing and customer information in Rubicon ERP and Salesforce CRM.
• Communicate with internal and external customers via phone, email, and chat.

Manchester, New Hampshire, United States

• Facilitated plywood, hardwood, and flooring sales via phone and email.
• Recruited, interviewed, hired, and trained office staff.
• Managed branch accounts payable, payroll, credit processing, and fleet of vehicles.
• Received goods, controlled inventory on hand, and coordinated foreign shipments.

Epping, New Hampshire

• Optimized retail operations by providing technical assistance, network upgrades, and inventory controls.
• Cleansed data in CRM, QuickBooks, and G Suite to create invoices and process membership fees.
• Provided direction, support, and marketing for member events and the NH Made Pavilion at Deerfield Fair.
• Management of content on nhmade.com, social media, and New Hampshire Union Leader special editions.
• Maintained goods in online store while processing, packing, and shipping phone and internet orders.

Asheville, North Carolina Area

• Oversaw all retail operations, administration, inventory, marketing, social media, sales, and service.
• Led, developed, coached, reviewed, scheduled, and trained team of Apple sales and service professionals.
• Created, planned, and executed marketing initiatives, displays, sponsorships, and Asheville Area Chamber of commerce events.
• Assisted HR by drafting job postings, interviewing, hiring, dismissals, and employee file management.

Salem, NH

• Maintained high operational control of the front-end register and service desk areas of the club.
• Modeled all company front-line and membership standards and enforced company policies and procedures.
• Created schedules for all front-end supervisors, membership, and service desk personnel.
• Developed, trained, supervised, and evaluated performance of team members.

Manchester, NH

• Acquired, trained, mentored, and supervised sales and IT service teams.
• Addressed sales and customer service issues while controlling inventory in all east coast locations.
• Created weekly employee sales and performance reports, training presentations, and advertisements.
• Hosted and attended local chapter Chamber of Commerce events.

Manchester, NH

• Managed front end department activities and employees.
• Monitored, counted, and verified allowable balances in cash register.
• Executed superior customer service and conflict resolution.

Manchester, NH

• Coordinated, supervised, and assisted receiving team responsibilities.
• Maintained accurate stock inventory.
• Operated heavy machinery, including forklift and order pickers.

General Studies

Telecommunications

Diploma, General Studies