Sean Bourque Email & Phone Number

Manchester, Nh

• Act as a point of contact and resource for Order Processing related inquiries.• Initiate provisioning of Sitecore Cloud Services and serve as a liaison between Cloud Services and Sales.• Support User Acceptance Testing (UAT) for new internal product and platform rollouts.• Adhere to global best practices, regulations, and requirements, aiming to streamline and standardize.• Provide feedback on Salesforce CRM, LOS, and CPQ processes to ensure optimal system efficiency.

Hudson, New Hampshire, United States

• Receive and process customer purchase orders through EDI, ESKER or manually into SAP timely and accurately.• Take ownership of open backlog to identify and resolve order issues related to inventory availability with the goal of achieving on-time-delivery and customer satisfaction.• Ensure compliance with all Global Trade Policies, Legal and Financial policies, and Sales Operations policies.• Provide pre and post-sales support to external and internal customers with regards to pricing and availability.• Coordinate returns, credits and debits as needed.

Bedford, New Hampshire, United States

• Support sales staff by accurately processing complex, time sensitive international and domestic orders.• Coordinate with vendors to facilitate quotes, pricing on special orders, and special projects.• Expedite rush orders in partnership with multiple US-based distribution centers.• Maintain current internal pricing and customer information in Rubicon ERP and Salesforce CRM.• Communicate with internal and external customers via phone, email, and chat.

Manchester, New Hampshire, United States

• Facilitated plywood, hardwood, and flooring sales via phone and email.• Recruited, interviewed, hired, and trained office staff.• Managed branch accounts payable, payroll, credit processing, and fleet of vehicles. • Received goods, controlled inventory on hand, and coordinated foreign shipments.

Epping, New Hampshire

• Optimized retail operations by providing technical assistance, network upgrades, and inventory controls.• Cleansed data in CRM, QuickBooks, and G Suite to create invoices and process membership fees.• Provided direction, support, and marketing for member events and the NH Made Pavilion at Deerfield Fair.• Management of content on nhmade.com, social media, and New Hampshire Union Leader special editions.• Maintained goods in online store while processing, packing, and shipping phone and internet orders.

Asheville, North Carolina Area

• Oversaw all retail operations, administration, inventory, marketing, social media, sales, and service.• Led, developed, coached, reviewed, scheduled, and trained team of Apple sales and service professionals.• Created, planned, and executed marketing initiatives, displays, sponsorships, and Asheville Area Chamber of commerce events.• Assisted HR by drafting job postings, interviewing, hiring, dismissals, and employee file management.

Salem, Nh

• Maintained high operational control of the front-end register and service desk areas of the club.• Modeled all company front-line and membership standards and enforced company policies and procedures.• Created schedules for all front-end supervisors, membership, and service desk personnel.• Developed, trained, supervised, and evaluated performance of team members.

Manchester, Nh

• Acquired, trained, mentored, and supervised sales and IT service teams.• Addressed sales and customer service issues while controlling inventory in all east coast locations.• Created weekly employee sales and performance reports, training presentations, and advertisements.• Hosted and attended local chapter Chamber of Commerce events.

Manchester, Nh

• Managed front end department activities and employees.• Monitored, counted, and verified allowable balances in cash register.• Executed superior customer service and conflict resolution.

Manchester, Nh

• Coordinated, supervised, and assisted receiving team responsibilities.• Maintained accurate stock inventory.• Operated heavy machinery, including forklift and order pickers.

General Studies

Telecommunications

Diploma, General Studies