Sean Bracken Email & Phone Number

Tempe, Arizona, United States

○ Leading a triple faceted team of nine associates working as Program Manager of Amazon’s NA Artificial Intelligence Reactive Scheduling team, Network Capping team, and Amazon’s Linear Target Cubes team○ Created automation tool to run tactical caps across the NA linehaul network resulting in 2,000 manual hours saved per year, and an additional $24 million in cost savings to fill rate and cancellations.○ Deployment of Baseline Linear Target Cubes to set cubic volume thresholds, for every individual shipment across Amazon’s entire North American outbound network○ Oversee a team consisting of Amazon Data Analysts and Software Data Engineers to conceptualize efficiency tools and artificial intelligence-based tools, in order to reduce cost by improving execution speed through reducing clicks○ Working with cross-functional teams based around the globe, to consolidate tech across various regions, and develop automated systems to reduce or remove all human input with regards to deploying target thresholds○ Utilizing lean principles and data driven quality management, in order to improve analytical decision making, through troubleshooting and re-coding dynamic quantitative analysis algorithms○ Created career development plans for subordinate analysts and working with them to develop their long-term career goals and ambitions, in addition to developing their present-day skillsets○ Maintaining and improving the artificial intelligence logic of Amazon’s Reactive Scheduling tool, providing real-time suggestions for ad-hoc loads and cancellations based on prediction algorithms and real-time analytics from Amazon sites○ Managed severe escalations for Amazon’s OB Reactive Scheduling team, many of which are directly assigned from the Amazon’s executive leadership team○ Routinely analyzed top offending lanes with regards to ad-hocs throughout the outbound network, determining root cause issues and make permanent adjustments

- Manage tactical caps across the NA LH network (AMZL, SSD, GTS and NASC) focused on reducing costs from waste and adhocs, reducing DEA, and increasing forecast accuracy while not hindering network speed or attainment.- Delivered on goal of <2% attainment loss and 0 impact to 1Day network speed.

- Partner with vendors and carriers to coach on Amazon shipping standards and increase order efficiency.- Find barriers to sustained shipping success by setting up calls with vendors, deep diving into weekly data, and reaching out to retail managers that influence order rate.- Created Macros using Excel to show vendors how consolidation can reduce the amount of orders and ultimately improve pickup performance.- Developed pilot program for vendors to see early carrier assignments that has improved on time pickup by 9% and seen the average days shipped late go down 1.2 days.

- Assisted on carrier dwelling reports to gather information to send to carriers on overdue shipments.- Communicated between carriers and fulfillment centers to update on any delays, reschedules, or delivery confirmations of freight in a timely manner.- Extensively reviewed chargeback reports to ensure the associated appointments were indeed valid.

Tempe, Az

- Connected internal and external parties to solve concerns or defects in orders, which lead to an increase in order efficiency and time management.- Work within time limits set in order to respond quickly and accurately to case stakeholders.- Conducted daily and weekly reports to accurately convey reports to mangers as well as show progress in changes to standards of work.- Led a group of team members daily, that were assigned to the queues I have gained extensive knowledge with, in order to help out the leads and assist where necessary.

Phoenix, Arizona Area

• Created purchase orders of up to $375K per month ensuring all pertinent information was completed and products were shipped efficiently and accurately. • Maintained continual communication with production, brand owners, quality, printing, and shipping departments to ensure satisfied customers. • Developed expertise in Amazon fulfillment shipping procedures for thousands of products per month.• Monitored batch and production records, yield percentages, and labels to maintain quality standards.• Participated actively in team meetings with management, production, warehouse, quality, purchasing, and operations four times a week.• Followed sterile procedures to sample raw materials to ensure quality control and accuracy.

Tempe, Arizona

• Collaborated with sales representatives and subdivision supervisors by reviewing inventory and scheduling delivery of orders in order to maintain efficiency.• Analyzed submitted purchase orders to record orders into the system and adjust any errors before the orders are invoiced.• Assisted with various departmental tasks as needed.

Zionsville, Indiana

• Consulted with sales representatives on order accuracy and changes to increase efficiency resulting in $6 million in sales.• Observed order status reports to fix order issues, notify of any possible delays, and inform sales reps of order ship time.• Acquired vendor invoices and matched purchase orders to revise and complete accounts payable issues that may hold up payment completion.• Communicated with production staff throughout the order process to fix issues and notify of changes to orders.• Trained new employees on order techniques and status reports in order to develop proper procedures and help reduce the learning curve for new hires.• Handled customer care requests by placing refunds and reordering shorted orders to maintain customer satisfaction levels.

• Collaborated with Business team to develop business plan and assist on presentations in order to raise capital through crowd funding.• Assisted in creation of structure and design of sport programming to be distributed through multimedia platforms.• Participated in sponsor presentations for advertising opportunities to enhance brand awareness.

Indianapolis, Indiana Area

• Surveyed the pool and swimmers to ensure safety of patrons.• Prepared food and managed the cash register of concession booth to provide service for patrons.• Instructed swim lessons to teach children correct swim techniques.

• Researched historical databases to grow and develop the online sports encyclopedia.• Assisted with creating awareness by inviting select users to increase the outreach of the website.• Participated in discussions to open new markets and strategic relationships in the sports industry.

Bloomington, Indiana Area

• Answered compliance forms for visiting recruits in order to satisfy NCAA rules.• Compiled and entered recruiting data for thousands of recruits into database to organize vital information for coaches and assistants.• Organized game day preparations for visiting recruits and their families to provide a positive experience.• Aided in organizing and distributing recruit invitations and follow up mailings.• Assisted with football camps to help coaches evaluate and teach high school athletes football skills.

Indianapolis, Indiana Area

• Organized a group event at an Indianapolis Indians game to spread awareness for the baseball league.• Prepared and arranged baseball fields weekly for league play.• Created marketing flyers and ads in order to broaden Play Ball Indiana’s target market.

Bloomington, Indiana Area

• Coordinated participant check in, facility services and equipment needs to provide customers with an enjoyable experience.• Guided tours for interested parties to give them a better idea of the facilities.

Bachelor'S Degree, Sports Marketing And Management

Graduated in May of 2014 with a major in Sports Marketing and Management, and minors from the Kelley School of Business in Marketing.

Bachelor Of Science (B.S.), Sport Marketing And Management