Sean Chapman Email & Phone Number

Villa Park, Il, Us

Naperville, Illinois, United States

• Direct daily operations of 7 implementation employees, analyzing workflow, establishing priorities, developing standards, and setting deadlines.• Meet with department heads, managers, vendors, and team, to solicit cooperation and resolve challenges.• Review project scope to plan and coordinate project activity.• Manage project execution to ensure adherence to budget, schedule, and scope.• Analyze user needs and software requirements to determine feasibility of design within time and cost constraints.

• Collaborate with the team to prioritize deliverables based on analysis of client urgency, tasks outstanding, obstacles, resources, and deadlines.• Continually seek opportunities to increase customer satisfaction and deepen client relationships.• Work with the management team to ensure clients achieves an understanding of expectations, deliverables, dependencies, risks, and progress related to assigned work.• Provided planning, configuration, and training for customers• Become lead support role to help mentor and train co-workers.

• Work independently from home as a product tester and analyst.• Created, reviewed, and executed custom test plans and test cases for internal and external purposes.• Worked with overseas resources to train on L1 support so onshore resources can focus on L2 support tasks.• Test computer programs that are designed for large multi-level marketing companies.• Identified crucial issues and proactively worked with development to deliver outstanding solutions.