Core contributor to Microsoft’s government Azure cloud infrastructure, focusing on secure, resilient solutions for mission-critical environments.Cross-Functional Collaboration: Partner closely with Microsoft engineering teams to troubleshoot and resolve network connectivity and system stability issues within secure DevOps frameworks. System Enhancements: Implement and optimize system enhancements for multiple Microsoft Azure Government Tenants to align with evolving business and security requirements. 24x7 Operational Support: Maintain a high-performance standard in responding to Incident and Change Management (IcM) tickets, ensuring swift resolution in a 24x7 environment while adhering to SLA guidelines. Live Problem-Solving: Conduct interactive screen-sharing sessions with engineering teams in Microsoft Teams to deliver timely, precise solutions to complex technical issues. Resource Management: Deploy and manage virtual machine sets, traffic managers, key vaults, storage accounts, and containers to meet and exceed client requirements. Security Protocols: Manage sensitive access controls by creating, updating, and revoking certificates and secrets in Azure Key Vault to maintain robust security postures.

Aircraft System Troubleshooting: Diagnosed and repaired computer systems for aircraft, leveraging Microsoft core assets (Windows 95 through Windows 10) across five critical systems—Navigation, Communication, Targeting, Encryption/Decryption, and Radar—supporting a fleet of 65 jet aircraft.Technical Advocacy: Presented value propositions to leadership, demonstrating how Microsoft products could enhance mission efficiency, which led to the migration from Windows 95 to Windows 10 for specific metric calculations.Risk Mitigation and Deployment: Rigorously tested solutions pre-deployment, ensuring low-risk implementations. Maintained on-call availability during deployments to address and resolve technical issues immediately.Collaborative Team Dynamics: Engaged effectively with a large, diverse team, fostering a culture of technical excellence and shared objectives.Customer-Centric Communication: Actively exchanged feedback with customers and teammates, leading to optimized solutions, enhanced risk management, and collaborative decision-making.Process Improvement: Refined standard operating procedures and troubleshooting methods, increasing customer service efficiency and reducing errors, improving overall service quality.Responsive Solution Development: Accurately processed customer requests, delivering tailored solutions to meet exact specifications and ensure high customer satisfaction.

The Microsoft Software & Systems Academy (MSSA) is a rigorous, full-time, 16-week program for technical and professional training. The MSSA coursework is based on urgent industry needs from Information Technology Professionals. The goal is to prepare the members for technical opportunities using Microsoft’s products.• Install, configure and maintain company networks.• Present Azure solutions to 17 customers• Create group policy objects to automate tasks with login scripts.• Deploy virtual systems and network resources for customers according to specific need. • Collaborates with team members to troubleshoot and fix network connectivity, tests networks for vulnerabilities and weaknesses.• Implement Microsoft Azure Solutions. Install and configure Windows Server 2016.• Knowledge with network troubleshooting; TCP/IP, DNS, DHCP, IPv4.• Create information gathering tools using API’s• Linux – Connected Raspberry Pi to portable power supplies, 10” LCD and handheld keyboard running the “Kali Linux” arm image. Created portable pen-testing solution.