Serve as a key leader of a technical support team. Lead a team of 3, comprised of both Level 1 and 2 technical support, to effectively support customers and sales across the company. Collaborate with customers on critical total customer experience and satisfaction initiatives. Partner with the sales team to drive additional sales opportunities. Coach, mentor, and train staff while overseeing all performance management efforts.- Created guides and how-to PDF’s / Videos- Created training documentation for new employees- Created and implemented phone log to provide a more efficient reference source - Assisted R&D on new potential products - Change RMA process from paper to digital

- Full motion video and NTM imagery analyst for USAF 24th IS DGS-4- Provided short fused precision targeting analysis- Executed ISR collection, satisfying 3x COCOMs' and NATO's Priority Intel Requirements in 4 joint operations areas - Conducted in-depth scientific using AGI and technical imagery analysis of facilities and high interest targets- Instructor qualified; trained two Airman preventing flight manning shortage