As a passionate and honest operations leader, I leverage my vast expertise in change management, culture building, and continuous process improvement to transform business operations. I am well-known for optimizing operations for efficiency and strategic alignment. As a driven and engaging individual, I embrace my entrepreneurial spirit to deliver beyond expectations while utilizing effective communications and active listening to quickly identify pain points and align solutions. I am an intuitive leader who defines innovative solutions to complex business challenges. By focusing on professional development and career growth and applying a collaborative, supportive leadership style, I gain insight into identifying and retaining top talent. Please review a few of my top career highlights below: • Boosted the call center with quality issues from a 60% customer satisfaction score to 72% for 10 of 12 months after two months in the role. • Saved a distressed, at-risk partnership by collaborating across the business units to craft a solution to meet their needs. Resulted in an additional 5-year contract signed with a top-three partner with significant annual revenue. Built and nurtured the relationship to regain the trust of the client. Ideated a process within the specialized team and coordinated with the product owners to create the necessary functionality to meet customer demands. Interacted with stakeholders to ensure the partner goals were met. • Slashed annual costs by optimizing the night shift; focused on engagement and meaningful work for the remaining four team members. Demonstrated my proven abilities in process optimization and identifying skilled and non-skilled staff to structure the team accordingly.I am excited to expand my professional network and welcome you to connect with me at DavisTSean@gmail.com. AREAS OF EXPERTISE: P&L Management Strategic DirectionServant Leadership Revenue GenerationProject Management Portfolio Management Client Implementations Stakeholder Engagement Partnership Development Relationship Management Performance Improvement New Business Development Client Acquisition & Retention Conflict Resolution & Problem-Solving
Listed skills include Microsoft Office, Management, Microsoft Word, Customer Service, and 1 others.
