Sean Dorr Email & Phone Number

Peoria, Arizona, United States

Process Improvement initiatives impacting key areas of opportunity across all all areas of the city's departments.

United States

Identified and executed comprehensive upskilling campaigns, emphasizing project management, change management, and lean process improvement. Provided adept coaching in process improvement, encompassing process mapping, metric development, enhancing process flow, and waste elimination.● Elevated learning program engagement, stimulating interest and boosting completion rates, with a specific focus on driving project and process improvement and fostering professional development.● Conceptualized, developed, and executed a comprehensive Risk and Controls Self-Assessment (RCSA) training program.

United States

Led talent development initiatives, focusing on upskilling in lean process improvement, instructional design, and facilitation for projects and initiatives as needed. Tailored and facilitated instructional content to drive engagement and enhance professional development.● Provided personalized and on-demand lean coaching, tailoring guidance and support to meet specific organizational needs.● Mentored colleagues to enhance their sales and presentation skills, focusing on facilitation and instructional design coaching for optimal professional development.

Phoenix, Arizona, United States

Led impactful Kaizen events, seamlessly executing process mapping, root cause analysis, and gap analysis, and spearheading OKR and SOP development. Managed SharePoint and Survey Monkey platforms, ensuring efficient administration and optimal utilization.● Developed specific career paths for each position and implemented employee engagement strategies to enhance company culture and career progression.● Integrated SharePoint with the Learning Management System, addressing LMS shortfalls and improving accessibility and efficiency.● Oversaw event planning and management aimed at career progression, upskilling, and improving company culture.

Phoenix, Arizona, United States

Transitioned to a designated trainer role for Process Improvement, maintaining a focus on Lean Fundamentals training. Assumed interim responsibilities as the Organizational Development Manager, contributing to designing and implementing organizational development strategies.● Created and delivered an employee engagement initiative resulting in a 25% increase in Net Promoter Score, surpassing the target of a 5% improvement.● Developed and implemented department-wide Lean Fundamentals training, achieving an outstanding 98.8% participation rate among a staff exceeding 8000.

Phoenix, Arizona, United States

Oversaw collection & reporting (to executive leadership) of division-wide scorecards tracking Key Performance Indicators. Designed & facilitated multiple lean trainings, serving as a coach and mentor for various process improvement projects.● Led a pivotal project focused on significantly reducing system access time for new hires, resulting in an impressive 71% reduction.● Directed a project aimed at enhancing the delivery process for marketing materials, culminating in a substantial 79% reduction, thus optimizing efficiency.

Phoenix, Arizona, United States

Served as Subject Expert for project development and lead program support for Onsite Expert group while assisting field offices with issue resolution (hardware/software/network), coaching and developing best practices.• Created and deployed ongoing training as needed for team and department.• Oversaw development and delivery of job aids for end users.

Tempe, Arizona, United States

Trained and mentored new associates, while developing and/or updating resources and curriculum, including all phases of interviewing, on-boarding, classroom instruction and On-the-Job-Training, facilities coordination (classroom scheduling), Learning Systems (curriculum) and SPOC (systems access) to ensure a seamless transition from point of hire into working environment.• Diagnosed, troubleshot and resolved a range of software, hardware, network and ATM issues using open-ended questions and researching, analyzing and rectifying problems.• Remotely assisted local branches with resolving issues related to transaction processing, fraud, balancing discrepancies as well as adherence to State and Federal regulations.

Tempe, Arizona, United States

Provided call monitoring and coaching to 29 licensed investment associates with a specific focus on customers service and adherence to regulatory requirements. Identified trends within quality audits to develop Key Performance Indicators and areas of focus.• Delivered coaching and call calibration sessions to all levels of management.• Created incentive-based rewards program to challenge associates and promote engagement with clients.• Coached, developed and mentored multiple teams of up to 9 associates.