Top SEO Pages was launched in 2014 to aid predominately local Perth based niche businesses to grow their online presence and boost their search engine optimisation rankings. In a very competitive growing digital world businesses are seeking affordable Web Design, Mobile Design and SEO Service orientated companies and Top SEO Pages aims to be that reputable SEO company in Perth, Australia.My role in the business as Managing Director includes the following summarised list of primary activities:• Strategic Search Engine Optimisation client consulting with new and existing local and international clients, with the objectives and proven results to deliver page one rankings in the search engines.• Working closely with clients to build well designed and highly optimized websites that generate new leads, or business and sales.• Ranking these websites for hundreds of targeted searched terms that help to generate organic web traffic that aids our clients business websites in becomming revenue producing machines.• Implementing brand development by utilising the latest industry recognised internet marketing techniques.• Managing a team of staff who fulfill the numerous Top SEO Pages service offerings.

Working closely with my business customers and enterprise services to ensure the business is receiving the best possible support and service. During any incidents, my role sees me at the centre of the action, helping to coordinate a resolution and making sure all the information and data is presented back to my customers to ensure issues are dealt with quickly and effectively. Key responsibilities include:• Ensuring SLA/OLA's are in place and reviewed regularly• Developing, managing and maintaining a customer management plan• Managing and maintaining a key stakeholder communication framework• Leading/overseeing the resolution of major incidents with business stakeholders• Understanding how unplanned outages/defects/workarounds/incidents/problems impact my business areas• Driving service improvement initiatives to prevent repeat issues• Ability to command a room and/or conversation - articulate myself clearly and confidently• Ability to summarize large amounts of technical data into language my customers will understand• Relationship management - nurture and leverage relationships to get things done• Good decision making skills with a creative outlook

Managed a team of 8 Wintel Project Systems Administrators. We built, deployed and provided escalated (3rd level) technical support to new server infrastructure throughout the project life cycle.The role entailed maintaining constant open communication channels between the individual Wintel Project Team Members, Estimates and Resourcing Teams, Project Managers, Service Delivery Managers, Service Level Managers, Line Managers, etc. This was achieved through my internal team meetings, cross-team meetings and conference calls.On a Technical level applied my experience and specialist skills to aid in the configuration and maintenance of server operating systems, physical and virtual hardware platforms and associated infrastructure, including the ability to support a variety of technologies.

One of my main requirements was to manage several client's technical environments, of which each client had access to varying levels of support, from the helpdesk to the site administrator and lastly the Technical Team Manager.Ensuring the professional and timely delivery of all technical and management services and support to our client base.My last position held was as an Onsite dedicated ICT Manager for Zeiss Optronics in Pretoria. Providing Technical Support and primarily Management of the IT Department.