Sean Carolan Email & Phone Number

Walnutport, Pa, Us

Center Valley, Pennsylvania, United States

Coach team member development to cultivate a best-in-class resource coverage model that expands the reach of D&B solutions within client organizations at the c-level and operational level to further penetrate the D&B US and global footprint across the organization.Work with leadership team to set Data Advisory Services strategy, annual and quarterly goals and tracking efforts towards goals.Drive team member recruitment, retention, growth and wellness.Provide Voice of the Customer, customer satisfaction, industry thought leadership, plan execution and strong partnership across all components of the D&B organization.

Global Volunteer 2020 – Current• All Hands and Hearts 2021 - Mentor - Mentoring young professionals through the AHAH mentoring program. Meet bi- weekly to discuss relevant content around Individual Development Plans, planning for interviews, setting goals and milestones, effectively using your voice, helping to influence the workplace culture etc. 2021 – Oaxaca, Mexico – Spent three months working on rebuilding a secondary school, Paulo Freire, that was impacted by 2017 earthquakes. Work included all aspects of building construction. Shared communal living space with 33 other volunteers and 13 staff members, under strict covid protocols. Implemented processes to build and create a community within our shared space. Was selected by volunteers and staff as Volunteer of the Cohort. 2020 – Yabucoa, Puerto Rico – Focus was on repairing roofs and doing mold sanitation on homes that were impacted by Hurricane Maria in 2017. Selected as volunteer of the week.

Center Valley, Pa

Directed the transformation of existing data workflows that needed modernization. Led global team of 125+ with budget responsibility of $20m - $25m, including resourcing, data acquisition, and Business Process Outsourcing (BPO). Worked across all levels of management, reported to company President and Chief Data Officer. Met frequently with customers both onsite and virtually to understand pain points and recommend solutions.• Introduced Robotic Process Automation (RPA) as part of modernization of Business Data Research workflows to automate data gathering, resulting in annualized cost savings of $5-6m (50% reduction) through reduction in BPO spend.• Presented regularly to Business Unit General Managers, featured presenter at Strategic Sales Data Boot Camp training for 150+ D&B strategic sales team members, resulting in increased two-way communication and more visibility into customer challenges.• Oversaw Match and Identity Resolution modernization, allowing customers to benefit from the insight generated by D&B, resulting in a customer match rate improvement of up to 15%.• Captured proprietary business activity signals on 10+ billion customer inquiries annually, used as part of the analytic process to identify business viability. • Implemented internally developed processes to leverage Web Discovery to identify second and third sources of data, corroborating proprietary signal data, resulting in improved completeness and accuracy of D&B data. • Championed the use of Agile Scrum and Kanban in the Data / Content organization leading to more transparent and impactful outcomes and improved collaboration with Technology. • Co-led elimination of workflows that curated contact data and navigated through data supply chain to products, resulting in annualized cost savings of $1.3m through elimination of vendor contracts.

Center Valley, Pa

Concentrated on improving, communicating, and training on specific areas of the D&B DUNSRight strategy. Guided global team of 30 - 40 professionals focusing on the innovation and continuous improvement of Identity Resolution, Data Curation, and Linkage / Hierarchies. • Engaged in training and communication of specific processes in the DUNSRight strategy, including Matching, Data Curation, and Linkage, creating an improved customer experience. • Worked directly with customers in understanding how to use Match Insight, resulting in improved data stewardship processes, allowing more insightful business decisions.• Collaborated with technology teams on opportunities for new and improved data curation solutions, including implementation of name / address cleanse, global sound algorithms, and data normalization, resulting in significant improvement to customer experience.

Center Valley, Pa

Managed the process of defining, creating, and implementing D&B’s first centralized Global Data Repository (GDR). Led team of 100+ technology professionals, including associates, onshore and offshore team members from Wipro and Cognizant, and specialized consultants.• Owned all components of financial management of the Global Data Repository program, including all forecasting for hardware, infrastructure and all internal and external resources. Worked with business partners to justify and procure investment funding. • Partnered with architecture to ensure all standards and best practices were considered, driving key technology resources to identify solutions that met business needs, including risk mitigation.• Led offshore vendor development and quality assurance teams in time and materials and fixed-price-bid contracts. Interviewed and retained onshore support for staff supplementation. • Business Analysis including business partner/customer interviews, documenting strategic evolution of projects (point of departure/point of arrival), gap analysis, vision and scope documentation, functional requirements identification.