Sean Eustace Email & Phone Number

Sydney, New South Wales, Australia

Joined Allianz Insurance as a Claims Handler, dealing mainly with claims for catastrophes caused by major weather events. Managing a portfolio of claims and seeing through from lodgment to closure. Providing regular progress updates to all parties involved and ensuring a satisfactory resolution is reached in a timely and efficient manner. KPI's in this role included claim closures and customer contacts. Some of the main duties included: • Claim lodgment after first contact from a customer• Arranging for loss adjustors to attend sites to conduct damage reports • Reviewing reports approving or denying based on information available, advising customers of outcome• Providing support to customers going through hardship caused by the claimed event • Adhering to compliance requirements regarding claims resolution

Sydney, New South Wales, Australia

Worked as an Account Manager with Hipages. Managing the NSW portfolio for trades in the region and being their main contact for anything they need. Also providing business development advice and putting strategies in place for expansion and overall growth of a client's business. Ensuring clients are on the correct package for their business needs through BNA, upgrading clients as needed. Working towards a monthly sales & retention KPI. Some other duties included:• Building & maintaining close relationships with clients through nurturing• Making recommendations on how to expand their businesses • Adjusting package to suit the businesses needs • Bi-Annual & Annual account renewals • Answering any queries, complaints or requests for advice that a client may have

Dublin, County Dublin, Ireland

Joined the Commercial Collections Team as a Client Relationship Executive. Managing a large portfolio of commercial debt dealing mainly with Investment Property's and SME business loans. The main goal in this position was to negotiate settlements with customer & their advisors through phone, email & face to face meetings and to come to a satisfactory outcome for all parties involved. Working towards a quarterly team collections target and yearly target. Alos completed the QFA diploma while in this position. Some of the other duties in this role are listed below:• Account manager for a large number of high value customers/ Managing portfolios of debt, mainly SME business loans and investment property loans.• Initiating settlement negotiations with customer and their advisors and seeing them through to acceptance• Drafting credit papers and presenting to credit committee, recommending acceptance or denial of offers• Conducting bi-annual reviews of accounts, restructuring payment arrangements where needed• Progressing accounts through legal stages for non-cooperating customers• Weekly meetings with senior management to discuss high priority cases• Conducting customer due diligence regarding potential new debt acquisitions

Dublin, Ireland

Promoted to Senior Collections Executive a year after starting with Cabot Financial. This role was the same as the Collections Executive position with the below added responsibilities. Also started the QFA diploma with LIA while in this position.• Floor walking, providing support to collections agents and giving feedback where needed• Answering any queries and addressing any issues agents might have• Managing worklists and distributing work throughout the team.• Progressing accounts, batching letters and notifying relevant parties of stage changes.• Training new agents and monitoring existing agents’ performance. Advising of areas, they can improve if needed.• Evaluating agents calls, marking accordingly and providing feedback.• Ensuring the team is on course to hit the team target as well as working towards a monthly individual target

Dublin, Ireland

Started working with Cabot Financial as a Collections Executive working mainly on consumer debt including credit cards, finance and personal loans. This was a fast-paced call center environment working off a dialer system while also taking inbound calls in between. Working towards a monthly individual collections target. Some of the main tasks in this role included:• Working on a dialer system, making a high number of calls each day• Completing statement of affairs over the phone and negotiating payment plans and settlements with customers• Portfolio management, managing a book of debt and progressing each case to the relevant collections stage• Liaising with legal department regarding noncooperating customers• Conducting account reviews every six months• Addressing arrears and resetting arrangements

Dublin, County Dublin, Ireland

Transitioned from Customer Care to Sales Executive within the business. The main duty in this position was following up warm leads which have enquired about a product or service and closing sales. Another big part of this role was generating new leads through cold calling customers & businesses. • Handling inbound calls and closing sales, processing orders and account set ups• Creating lead generation through cold calling potential customer and businesses • Cross selling a range of different products/bundles (Phone, TV, Wi-Fi etc.) • Processing all orders and account set ups• Working towards a monthly sales KPI

Dublin, County Dublin, Ireland

Working as a customer care representative in a fast-paced call center environment. Upskilled from Consumer Customer care to Business Customer Care Team working across multiple different systems daily. Many of the main duties of this role include:• First point of contact for any customer issues, queries or complaints.• Resolving issues on the spot mainly device or network issues but also anything to do with payments, orders, service and equipment.• Handling a high volume of calls, over 80 daily. • Working towards monthly KPI's for calls, handle time & after call work.

Graduate Diploma, Financial Planning

Computer Applications

Leaving Cert