Sean Eustace Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Project Manager (Nov 2019 – Mar 2020)Retail Abu Dhabi Winter Campaign (Dept. of Culture & Tourism)Managed the different stages of the campaign preparation, launch to operation executionPrior to the launch, get the buy-in of the mall management by selling the value proposition of the campaignCurated and partnered with luxury brands to bring onboard their best deals. Products include luxury watches and other high end valuable itemsWorked closely with the website developers to (a) design the storyboard (b) content creationOversee that the logistics/inventory in the warehouse is reflected accurately on the websitePoint of contact for Abu Dhabi Department of Economic Development and Department of Culture & Tourism, Abu Dhabi on permits, dates for the raffle draw and dashboard presentationFollowing the draw, managed communication between the winner and the logistics teamGenerated post event reports for the client enlisting footfall, spends, market reach, budgets etc.Reported to the Managing Director of Linkviva on the developments of the campaign

United Arab Emirates

Marketing Production Coordinator (Aug 2014 – Mar 2015)Assistant Marketing and Production Manager (Apr 2015 – Aug 2015)Event Operations Manager (Aug 2015 – Oct 2019)Key areas covered:• Skilled in market research and analysis to understand the demand, competition, commercial viability and response rate, before the launch of any given event• Proactively source for venues, following a skeleton draft on the event/conference specifications• Collaborate with the internal stakeholders – Chairman, Director, Marketing, Business Development to understand the business needs and provide solutions from an Operations standpoint• Work closely with the client as a business advisor on the market reach, branding perspective, identifying new areas of branding visibility• Manage event budgets and ensure it is in line with the forecasts• Responsible for all logistical supplies from sourcing vendors, testing technical viability, negotiating cost and developing commercial proposals• Ownership for all collateral printing materials and working closely with the printing vendors to accommodate requests like booklets, brochures, badges• In-depth understanding of the marking pricing for all supplies - AV/stage suppliers, prints, platform, LED/LCD backdrop• Good understanding of digital marketing, websites, online registration, social media marketing and PR• Mentored interns who were assisting with database managementConferences worked on:• World Islamic Banking Conference - Bahrain• World Takaful Conference - Dubai• Corporate Restructuring Summit - Dubai• Global Ethical Finance Forum - Scotland• Responsible Finance Summit - Malaysia• World Islamic Banking Conference Asia - Singapore• Islamic Banking Summit Africa - Djibouti• International Forum on Islamic Finance - Sudan• Middle East Takaful Forum - Bahrain • Middle East Insurance Forum - Bahrain

Dubai

Customer Support Officer (Nov 2012 – Aug 2014)Administer the queries and concerns of RAK bank customers and offer different products to the customers who have an existing account with RAK bankPlanning and forecasting business for the month, setting self - targets with Relationship ManagerImplement and drive the sales promotion schemes across the team and the departmentTo manage the Training & mentoring the performance of the new recruits through constant buddy up sessions & call monitor feedbacksAssist in monitoring and maintaining the team’s quality in delivering best quality serviceGenerating leads, making outbound calls as a part of process for Sourcing and selling services like Balance Transfer, Supplementary Cards, Prepaid Cards, and Add on value services on cardsHandle complaints in a timely and professional mannerTimely follow up with the customers for the service requested, also source for the Monthly Sales to generate profit and Revenue to the Bank

Chennai, India

Organization: Adroit Global Solutions – US Healthcare, Chennai – India Designation: Team Leader - Sales/ Customer ServiceDuration: July 2011 to April 2012Responsible for supervising the team to work on assigned casesKeep a record of client KPIs and team's performance against the KPIsProvide subject matter expertise on Accounts Receivable processesProvide mentorship, training and coaching to the teamManage and handle effectively escalations raised by the clientsKeep the project manager informed of task accomplishment, issues and status

Chennai Area, India

Senior Accounts Receivable Executive and Acting Team Lead (Apr 2005 – Jul 2011)Calling US insurance companies to follow-up on claims, check & update the claim statusWork on denied claims and take appropriate actionEnsure the AR days meet Industry StandardsPerform analysis of accounts receivable data and understand the reasons for underpaymentWeekly or Bi-Weekly client meetings projecting project performance dashboard reportsMonitor the issue logs raised by the client partners and review each issue log prior to being escalated to the customer

Bachelor'S Degree, Bsc Computer Science

Bsc Computer Science

High School