With a deep understanding of cyber risk management and a knack for translating technical concepts into business value, I help organizations prioritize their security investments and build resilient digital ecosystems. I am committed to being a trusted advisor to customers, effectively communicating complex technical concepts, addressing their pain points, and designing tailored solutions that meet their unique needs.- Expert in pre-sales activities, including engaging product demonstrations and providing critical support throughout the sales cycle- Establishing a track record in conducting successful Proof of Concept demonstrations- Skilled in RFP development and response- Strong communicator, adept at leading customer conversations and overcoming objections with technical and non-technical stakeholders- Aligning business solutions with each client's unique challenges and objectives- Collaborative team player with the ability to work independently- In-depth knowledge of cybersecurity, risk management, and IT landscapes- Committed to driving innovation in cyber risk management and helping companies build trust, reduce financial risk, and optimize their security performance.

FY23 Founder’s/President’s Club Achievement Award Q3 FY23 NA Sales Appreciation Award Top performer in spiff/referral competitionsServe as enterprise customers’ (>$2.0b) primary point of contact post- sale; maintain relationships with executives and decision makers over a book of business totaling 100+ accounts. Assisted with over $1m in upsell in FY24Identify upsell opportunities & churn risks, achieving retention and upsell goals each year. Onboard users to platform and show how to operationalize product. Proactively inform about new features & workflows to achieve additional value throughout customer’s lifetime.Provide annual executive business reviews and regular cadences, evaluations of customer health, and assist in defining adoption strategies using key metrics and case studies.Recruit promoters of product for customer testimonials, product feedback, and grow customer community.Create sustainable processes to improve team training, enabling expansion of customer journey & adoption of product.Advocate on customer’s behalf and share feedback across functions to drive continuous improvement.

Overseeing my product's customer experience involves people and projects across multiple teams: customers, sales, operations, finance and strategy, business analysts and marketing. I provide business strategy, product insight and project/staff management with the experience of the customer always at the forefront. Manage a team of 8-10 sales people; communicate targets, improve customer relationships and boost NPS and individual service goals. Strategically coach phone calls and create/improve processes for upselling and repeat sales. Team sales goal has been exceeded 3 years (and counting). Mentor staff's personal and career development, encouraging collaboration to problem solve, a student mentality and confidence to manage-up. Analyze customer feedback (anecdotal and qualitative) to identify areas of success and opportunities to improve.Responsible for escalated and high stress customer conversations. Keep product competitively priced while ensuring high customer satisfaction though analysis of our market's pricing standards and our customers' frequent evaluations. Exploring new markets and business models to expand, while growing our main product. Stay informed with the forever evolving trends in the travel industry to make sure we are leading the way in innovative, educational travel.

Includes short and long term project management to prepare all tour group leaders, first time international travelers, for their tour abroad. This involves webinar presentations, account maintenance & troubleshooting, navigating difficult customer conversations, and organizing international training tours in collaboration with sales and operations. I have begun to explore and handle all product development for this division. I collaborate across all EF products to formulate the best approach to alter itineraries and add new destinations.

Utilize my strengths in communication, customer service, sales, and relationship building to manage accounts for travelers all over the United States. Interact with up to 100 customers each day, servicing their unique travel needs and wants. Act as a financial planner to create and manage unique and extensive payment plans.Navigate high stress situations involving hotel, airlines, and other reservations. Advise families regarding travel abroad during times of international crisis and geopolitical unrest.Consistent sales competitions and goals to drive success. Lead training sessions and updates for newly hired employees. Interview and screen potential new hires for a role in a high-functioning customer service and account management departmentSenior Travel Support Specialist & Team Lead

Process billings to patients and third party insurance claims.Produce and balance daily batches and reports. Perform a variety of general clerical duties, including telephone reception, mail distribution, and other routine functions.

Developed a new system for effectively cataloging and storing incoming deliveries: organized and distributed over 1,000 shipments Coordinated efforts between online vendor, faculty, and students for max efficiency in a brand new system.

Provided administrative support for Human Resources operation serving approximately 400 employees and 500 student staff with representation by multiple unionsReported to two supervisors, managing competing priorities and expectationsManaged session attendance for a week long Wellness Conference including collecting and organizing preferences, assigning staff to sessions, communicating all assignments, and troubleshooting problemsFiled and organized confidential documents including evaluation materials for 500 student staff. Developed tracking tools, created formulas, and analyzed data using Microsoft Excel

Oversaw and administered psychological experiments and surveys for graduate and grant research projects Recorded, analyzed, and coded experimental data for potentially published psychological worksEnsured comfort of multiple subjects throughout experimental process

Assisted professor in promoting a conducive learning environment for a class of more than 300 students by encouraging participation and providing a comfortable environment during sensitive class discussions Compiled and prepared detailed notes, presentations, and study guides for students requiring accommodationsFacilitated individual and group review sessions twice a week for up to 30 students outside of the classSupplemented curriculum with numerous videos, photos, and modern day examples for lecture

Supervised upwards of 10 workers per shift, ensuring proper communication, scheduling, and expectation setting Trained 15 or more new staff members per semester on dish room and dining areas procedures.Delegated dish room duties for entire dining common staff.

Established communication between players and other managers by serving as liaison to all coaches.Coordinated and oversaw each practice, including scheduling, and the assembly and execution of drills, while answering players’ technical questions.Oversaw all other equipment managers, consulting each individually on specifics of the day.Organized off field obligations: broke down and reviewed playbook and film with players, charted player statistical and academic progress throughout the year.