Sean Hampton Email & Phone Number

Greater Seattle Area

Issaquah, Washington

Issaquah, Washington

Issaquah, Washington

Redmond, Washington

- Communicate with subcontractors and internal sources to identify service holds, shipping discrepancies and repair issues- Conduct outbound calls to consumers to acquire additional information to successfully resolve incidents relating to delivery, part orders and repair orders- Communicate with shipping handlers and initiate trace claims to locate, research and track packages having delivery issues- Conducted functional testing for Nintendo’s most recent Project Galaxy and Project LUMA releases- Collaborated with a small team to test the integration of Oracle ATG Web Commerce with Oracle E-Business Suite, including Nintendo storefront and Call Center tools- Entered detailed bug reports with steps for reproduction and follow-up comments into JIRA- Coordinated bug reproduction and resolution with Advisors and development team- Facilitated in End-User testing within the company during the user acceptance testing cycle- Organized, rewrote and edited the 2000+ test scenarios within TestRail to improve future testing comprehension and efficiency

Gainesville, Florida Area

•Interviewed and classified between 30 and 40 inmates per week and housed them based on subjective criteria in the jail•Extensive case management of up to 250 high risk offenders and mentally ill inmates at a time•Communicated with mental health providers, group homes, law enforcement agencies, court services, work release and law offices to provide services for inmates regarding their legal status and relevant court information•Mediated in crisis situations involving individuals with mental illness•Provided current and accurate information to Officers for safe inmate management•Maintained detailed weekly logs and progress reports on problem or high profile inmates

Gainesville, Florida Area

•Entered criminal information and crime data for an average of 150 new arrestees per week into jail management and courthouse databases for agency and public use•Gathered statewide and nationwide warrant checks and criminal history information for each new arrestee through FCIC and NCIC databases•Communicated with local and statewide law enforcement agencies and the Florida Department of Corrections to obtain prison sentencing, agency hold information and out-of-county charges for new offenders•Attended inmates’ daily First Appearance proceedings and documented case information and bond conditions for agency-wide communication•Maintained quality assurance of paperwork and procedures for the Inmate Services Bureau•Promoted to Classification Caseworker, November 2009

West Palm Beach, Florida Area

Bachelor Of Science (Bs), Psychology

Associate Of Arts (Aa)