Sean Hankard Email and Phone Number

• Built and maintained positive relations with both clients and sales representatives throughout ongoing marketing campaigns.• Acted as the primary point of contact between product managers and clients to ensure streamlined communication and client satisfaction.• Assisted in the design and creation of responsive websites, email creatives, and landing pages.

• Monitored and measured marketing campaign metrics for reporting purposes.• Reporting on and speaking to campaign performance to demonstrate ROI, ensure client satisfaction, and create upsell opportunities.• Upsold clients based on expressed interest and marketing needs.• Facilitated the onboarding process for new clientele while establishing expectations in regards to product performance.

• Handled customer inquiries, complaints, billing questions, and special requests to improve sales and customer satisfaction.• Refined multitasking capability while working in a fast paced environment.• Recognized critical issues quickly and accurately while managing daily responsibilities.• Attended technical training seminars to better understand the product in order to assist customers in a more informed manner.• Collaborated across functions in order to provide service to a wider variety of customers.• Maintained excellent working relationships with customers, sales representatives, distribution, purchasing, manufacturing, and marketing groups.