Sr. It Specialist
CurrentBuilding and maintaining cross-department and vendor relationships to enhance the core-team's ability to deliver exceptional services. Configuring, monitoring and maintaining server and network infrastructure in fast-paced, virtualized environments.Going beyond administering Tier 1-3 support by investigating and analyzing issues, and coordinating teams around complex problems. A central member of the workforce, actively participating in Tintri’s Leadership Co-Creation Team, creating C-level presentation templates, branding internal services, and owning the production of company-wide international meetings and internal trainings.Additional Accomplishments:-Implementing and managing of Munki Server as a software management and self-service software portal solution for Mac end points.-Scripting and maintaining fully automated modular imaging system for Windows and Mac using WinPE 10 and DeployStudio.-Defining SOP for, and service owner of Zendesk.-Designing, configuring, and managing of custom workflows to align multi-department business needs with ITIL 2011 standards.-Configuring and managing of fully virtualized IT infrastructure using VMware, Cisco UCS and Tintri Storage solutions.-Configuring and managing Okta integration with Active Directory. Implementing all SAML/Federated applications for a secure and easily accessible Single Sign-on environment.-Minimizing administrative overhead by implementing auto-provisioning with 3rd party applications.-Deploying, automating and managing of Cisco Advanced Malware Protection (AMP) and company security awareness program.-Scripting repeatable tasks to improve agent productivity and efficiency (Bash & Powershell).-Implementing and managing of company social intranet.-Branding internal Helpdesk completed with instructional deliverable templates for end users.-Participating in a 24x7 on-call rotation.
