Robert Emmen Email & Phone Number

Wheat Ridge, Co

» Provide global team leadership for hardware/software break-fix, configuration, and advanced diagnostics for the Tintri VMstore storage business.» Hire, train, mentor, and coach a global team of L1/L2 technical support engineers setting goals and performance metrics that empower each employee to thrive.» Facilitate participation to ensure cross-functional organization communications and establish metrics in alignment with core business best-in-class KPIs.» Highly skilled in identifying product defects, resolution paths, and enhancement requests leveraging BugDB, and Salesforce CRM tools.

Broomfield, Co

» Provide global team leadership for the installation, configuration, and advanced diagnostics for the NSX network virtualization software business.» Hire, train, mentor, and coach a team of 40+ engineers and managers setting goals and performance targets that empower each to make decisions and act.» Highly skilled in the identification of product defects, resolution paths, and enhancement requests leveraging BugDB, Jira, and Salesforce CRM tools.» Drive requirements across product engineering teams promoting an effective SDDC NSX software platform for hyper-converged cloud computing infrastructures.» Key stakeholders in the build, test, deploy and release workflows for the NSX network virtualization software product leveraging Agile / Scrum methodologies.» Develop, and innovate technology for managing healthy customer virtualized network deployments and the delivery of proactive services.

Broomfield, Co

» » Provided program leadership and integrated services for the installation, configuration, and advanced diagnostic support of the Auto Service Request (ASR) customers.» Hired, trained, mentored, coached 15+ global technical employees setting goals and performance targets that empower each to make decisions and act.» Highly skilled at the identification of product defects, resolution paths, enhancement requests leveraging BugDB and VersionOne as the Agile / Scrum enablement tools.» Key stakeholders in the build, test, and deploy SDLC for ASR Java software package. » Facilitated Scrum participation to ensure cross-functional organization communications and establish metrics in alignment with core business best-in-class KPIs.» Developed highly repeatable workflows and diagnostic methods for consistent customer engagements using ISO/IEC 20000 and PMBOK fundamentals.

Broomfield, Co

» » Provided program leadership and integrated services for the installation, configuration, and diagnostic support of the Service Delivery Platform (SDP).» Oversaw global support organization of 8+ global technical employees that provide 7x24 Tier-II backline operational engineering support.» Mentored, coached, and grew team skills using ITIL V3 best practice methodologies.» Provided Service Delivery Platform (SDP) customer technical support of the Cisco site-to-site VPN network solution implementing LAMP (Linux, Apache, MySQL, and PHP). » Skilled with Microsoft Project, Excel, Visio, PowerPoint, Access, and Outlook in developing and managing customer-facing enablement process.

Louisville, Co

» Provided program leadership and integrated services for the installation, configuration and diagnostic support of the Service Delivery Platform (SDP) service supporting the connected Tape customer.» Oversaw global support organization of 8+ global technical employees that provide 7x24 Tier-II backline operational engineering support.» Developed highly repeatable workflows and diagnostic methods for consistent customer engagements using ISO/IEC 20000 and PMBOK fundamentals. » Mentored, coached and grew team skills using ITIL V3 best practice methodologies.

Broomfield, Co

» Actively participated in the design, implementation and diagnostic support for the managed storage product and service.» Skilled in supporting engineered solution with clustered Sun Systems, EMC Symmetrix disk, Brocade SAN switches and StorageTek tape library. » Provided technical support for pre-sales customer requirements, problem identification and design solutions leveraging product offerings.

Denver, Co

» Primary responsibilities included network design, software management, project management and expert level diagnostic support for the Lockheed Martin SNA network.» Actively participate in the development of architectural standards for TCP/IP mainframe integration using IBM 3745 / 3172, Cisco CIP and CNT channel extension. » Skilled in the installation and maintenance of IBM’s VTAM, NCP, and NetView on both MVS and VM mainframe operating system environments.

Innovation And Entrepreneurship Certificate, Organizational Leadership

Master’S Degree, Computer Information Systems - Networking Technologies

Bachelor’S Degree, Business Administration - Information Systems