Sean Lewis Email & Phone Number

Marietta, Ga, Us

Delivering technical support issues to over 50 clients, achieving a 90% resolution rate for hardware and software issues within an average of 24 hours, improving system functionality and client satisfactionContinuously researching and evaluating 100s of emerging consumer technologies such as Apple, Microsoft, and Google to deliver tailored recommendations that enhance client solutions and drive retention

Atlanta, Georgia, United States

Reinforced adherence to regulatory standards and internal policies and conducted regular audits and assessments have led to nearly 100% compliance metricsImplemented measures to mitigate risks, resulting in a 90% decrease in incidentsResearched industry regulations to develop and foster a culture of compliance and accountability

Atlanta, Georgia, United States

Utilized advanced software and algorithms to improve recovery efficiency by 20% and recovered over 500 devices in a timely mannerFacilitated over 1000 upgrades of hardware and software including Apple and Microsoft devicesCollaborated closely with procurement and technical teams to streamline ordering processes, resulting in a 20% reduction in procurement time to ensure timely availability of critical IT assets, contributing to a well-organized and cost-effective IT infrastructure

Atlanta, Georgia, United States

Illustrated strong troubleshooting skills and excellent customer service, while managing and documenting 500+ IT support requests annuallyCoordinated with cross-functional teams to implement over 1000 solutions, contributing to a seamless and productive work environment

Marietta, Georgia, United States

Supported management with lease audits, walking units, turn process, and general upkeep of the office and facilities.Improved a sense of community by resolving resident concerns and questions.

Marietta, Georgia, United States

Securely managed student information regarding scheduling and organization.Assisted and problem-solved with students and staff, answering incoming phone calls, and providing general Honors program information.

Marietta, Georgia, United States

Followed and executed policy for handling incidents with residents.Planned, budgeted, and coordinated events for up to 200 students.

Marietta, Georgia, United States

Facilitated care of 40-200 pets daily while owners were on vacation.Developed a foundation of communication, management, and leadership skills through problem-solving with clients and coworkers.

Master'S Degree, Information Technology

Activities and Societies: Double Owls Program

Bachelor Of Science - Bs, Information Technology, 3.31

Education record