Sean Low Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Sean is a highly accomplished professional with over 30 years of experience driving strategic initiatives and organizational change, particularly within IT service management. He excels at developing strategies that enhance customer value, operational efficiency, and competitive advantage, as demonstrated by his contributions to projects like PRINCE2 2017.A true expert in operationalizing processes, Sean leverages frameworks like ITIL, Lean, and Agile to help companies achieve their strategic goals. He has a proven track record of streamlining workflows, optimizing processes, and establishing effective governance models to ensure alignment between teams, systems, and organizational priorities.Furthermore, Sean is a skilled leader in organizational change management. He has spearheaded large-scale transformations, guiding companies like Maxis and Malaysia Aviation Group through agile and lean implementations to improve operational agility and foster innovation.Adding to his impressive skillset, Sean is a certified expert in artificial intelligence and big data. He actively integrates these technologies into his consulting practice, providing training and guidance on big data, enhancing decision-making with AI-driven insights, and ultimately improving organizational performance.Sean's notable achievements include coaching Maxis through a successful Agile transformation, leading a Lean transformation program for Malaysia Aviation Group, optimizing IT processes for Infineon, and developing a comprehensive Agile playbook for a telecommunications provider.Recognized as a thought leader in his field, Sean co-reviewed PRINCE2 2017, actively shaping industry standards. He regularly conducts workshops and training sessions, empowering organizations to embrace new technologies and optimize their operations.

Kuala Lumpur, Malaysia

Quint is an international consultancy, training and technology company. We support organizations in designing and implementing their digital transformation. To this end, we accelerate and embed transformations by connecting people, processes, technology and leadership to one another. Quint’s key focus areas are Digital Strategy, Customer Service Management, Lean-Agile Enterprise, Enterprise DevOps, Enterprise Cloud, Sourcing Advisory and IT Governance.• Senior Consultant specializing in IT Service Management including implementation of ITIL practices, Lean process improvements, IT asset management, DevOps • Process assessment, implementation and improvements • IT Service Management process development • Project management through PRINCE2, PRINCE2 Agile and Agile PM • ITIL Capability development and training • Business and IT process analysis and improvements• Lean and Agile Coach for IT and Non-IT organizations and projects

Kuala Lumpur, Malaysia

• Responsible for analyzing processes, products and services to document and identify opportunities for standardization and improvement of business processes through the collection and interpretation of business requirements with business partners using the Six Sigma project management tools (DMAIC)• Translate business needs; processes and/or procedures by collaborating with subject matter experts and stakeholders.• Identify and capture detailed requirements and/or procedures from business users from multiple business units through interviews, documentation, and facilitated working sessions• Collaborate with IT and the business to analyze and document the impact of the proposed technology to existing architecture and communicate any potential risks.• Create process models based on business requirements to identify any gaps and provide recommendations for improvements.• Collaborate with Learning and Development and Change Management on the implementation and training of new procedures and processes• Develop /maintain project documentation/material (e.g., project plan, meeting materials, issue log maintenance).• Assist in the development and implementation of ITSM solutions using best practices frameworks which include ITIL, COBIT, ISO2000, Lean, Service Automation Framework• Assist in the development and implementation of IT asset management processes and solutions using best practices frameworks such as IAITAM’s IBPL• Reviewer for the new PRINCE2 2017 project management methodology• Conducting process maturity assessments, ITIL process development and training, Road Map planning and Process Design Workshops

• Senior manager and business consultant liaison (24x7) for IT and customers for escalated service problems, new service requests and service level agreement concerns. Provided routine and emergency communication and status updates to clients, client executives and IT support teams.• Utilized problem-solving techniques and critical analysis to resolve critical• Coordinated internal and external audits and analyzed and communicated executive performance survey analysis• Managed projects to include gathering client, development and support team requirements, financial projection determination, communication, preparation of contractual agreement and obtaining sign-offs• Developed, modified, negotiated and monitored Service Level Agreement performance and formal root cause analysis for any non-performance.• Coordinated annual contractual Service Level Agreement renegotiation, vendor and outsourcer contract for service improvement opportunity

Malaysia

• Define, document and implement IT service management processes and policies across the World Vision International (WVI) global partnership that consists of more than 50 countries• Implement IT service management tool across the WVI global partnership• Define Service Level Agreements (SLAs) and Operational Level Agreements (OLA) with customer and support teams in order services are optimally delivered• Daily operational responsibility includes managing people, customer and ensuring service quality is delivered• Involved in various IT development projects such as consolidation of global service desks and IT service process improvements• Evaluate and monitor the effectiveness of existing processes and recommend process improvements in accordance with WVI global policies• Implement IT asset management policies for both hardware and software to ensure compliance and cost-effectiveness• Select, recruit, develop and mentoring staff which includes development and execution of staff retention plan.

Malaysia

Responsibilities:• Plan, direct and coordinate IT service delivery activities of individuals within the team• Manage the Wintel support team with 100-150 staffs supporting over international/multinational customers• Daily operational responsibility for people, customer and day-to-day project management activities of the team• Select, recruit, develop, mentor and retain staff, and contractors, as required• Establish performance standards for the group and review performance• Increase technical and business knowledge of the group• Proactively build and maintain close contact and communication channels with Service Management and Account leadership• Contribute to the development and implementation of EDS strategic and business plans• Ensure that there is shared responsibility with other Managers within the Asia Pacific to accomplish organization goals• Manages change management and problem tracking systems within technical services• Acts as a departmental liaison at business and technical meetings relative to technical servicesContribute to the management of P&L at Service Line perspective through budget planning

Malaysia

Responsibilities:• Manage a team of web designers, programmers and system support staff• Makes recommendation and decisions on all IT purchases• Recommend usage of new technologies within the company• Budget planning for the technical department• Set up and maintain both internal and internet networking for the company• Set up and maintain all servers for the company• Implement company-wide content management and database system for both The Edge and theSun newspaper• Design, develop and maintain theedgedaily.com, aisa-inc.com and sun2surf.com which are online version of the company’s many publications• Recommend upgrades and new technologies pertaining to the website

Malaysia

Responsibilities:• Provide design and illustration services for The Edge business weekly newspaper• Designed and developed theedgedaily.com, aisa-inc.com and sun2surf.com which are online version of the company’s many publication• Recommend upgrades and new technologies pertaining to the website

Malaysia

Responsibilities:• Designing advertisements and below-the-line ad materials for companies such as Colgate, Ray Ban, Shell, Tiger Beer, NEC, Toyota etc• Plan and design product launches and events for above said companies• Fixed computer hardware consisting of Macintoshes and printers

Master Of Science (Msc), Business With Information Technology

Higher Diploma, Business With Information Technology, Credit

Diploma, Graphic Design, Credit