Sean Nelson Email & Phone Number

Chandler, Az, Us

Tempe, Az, Us

Tempe, Arizona

Companies share events and experiences with their customers that work. TicketManager makes it easy and proves the ROI.The Account Services team consists of Customer Support and Fulfillment Services. The Customer Support team provides support to the employees of numerous companies (including many Fortune 500) that use TicketManager's web based and mobile software. While the Fulfillment Services team provides quick and efficient processing of ticket orders for some of TicketManager's top customers.In addition to overseeing the Account Services department, Sean also manages the Account Manager team. The AM team focuses on improving customer health, increasing utilization and helping customers eliminate waste and ultimately help drive renewals and upgrades. Key Projects- Transition from previous support software to enhance support experience for customers and employees- Relocation of Account Services from Calabasas, CA to Tempe, AZ, plus additional office relocation plans within AZ- Built team from small 6 person office to 30+, and growing!- Established new processes, policies and requirements for various functions within the department to increase efficiency and successful delivery of services- Onboarded and lead overseas contractors to supplement US based service teams

Tempe, Arizona

Calabasas, California

Los Angeles, Ca

Lead teams of 4 to 13 people in event configuration and client support. Create and maintain structures to facilitate quick turn around of projects. Advise and educate clients on best practices in event configuration, Conduct quality control processes to ensure accuracy of event data, Understand box office sales, settlement and reporting dynamics, Troubleshoot the root cause of configuration or other issues and escalate or resolve as needed, Participate as an active team member to develop and maintain excellent client relationships, Consistently meet and strive to exceed client service expectations.

Redding, California Area

As the Assistant General Manager, I coordinated ticket sales and events at the largest indoor concert venue in the North State. I also interfaced with promoters and talent managers to schedule, plan and initiate events that provide entertainment to the communities of Redding, CA and surrounding areas. As the Box Office Manager, I managed all aspects of ticket sales including; managing and trainng box office staff, establishing box office procedures, ensuring proper handling of cash and tickets, produce financial settlements from detailed ticketing audits, and interpret needs each show to translate into the ticketing system.

Redding, Ca

As a representative for War Zone Initiatives (formerly Arc Solutions), I was tasked with reaching out to business, schools, churches, and other non-profit organizations to establish valuable strategic partnerships. I held this position concurrently with my position at the Redding Civic Auditorium so I was limited in the time I had to offer. I left after a few months to focus on my primary career.

Redding, California

As a supervisor on the teller line, my daily work includes managing/training tellers, strategic planning, cash management, scheduling, sales and sales coaching. It was required to have a wide base of knowledge about the banking system including; regulations guiding the industry, systems and procedures of the institution, and all products and services available to offer.

Aviation Management

Associate Of Science (As), Comerical Flight