❝Ability is what you're capable of doing. Motivation determines what you do. Attitude determines how well you do it.❞ - Lou HoltzI feel that this quote defines my leadership style and approach to every opportunity.I am an executive who excels at leading organizations to make customers the #1 focus of their operations, leading to double digit growth, higher customer retention, and increased share of wallet. I gravitate toward disruptive and emerging strategies, products, and services geared towards enhanced convenience and improved customer experience. I am also strategic, always looking for what's next to facilitate stronger business results and profitable growth.Leaders should be accountable for outcomes. Empowerment with accountability drives focus, minimizes distractions, and provides line of sight to priorities and expectations. When it comes to solving problems, I am a firm believer in addressing the root cause, rather than treating symptoms. This builds a foundation for future success and unearths new business opportunities. My skills and interests can be successfully applied to leadership roles in:‣ Customer Experience, Lifecycle, Loyalty, and Retention‣ Business Unit Management, Revenue Growth, and Business Development‣ Operational Excellence and Strategic Program ManagementA few of my core beliefs and values include:★Keep the Focus on the Customer★Customer interactions and relationships are opportunities to enhance satisfaction, build loyalty, maximize revenue, and can often serve as springboards to launch new growth initiatives.★Relentlessly Innovate and Embrace Change★Business breakthroughs and enhancements to customer experience come from listening and experimenting with new options, iterating improvements rapidly, and influencing the organization to embrace agility and flexibility.★Approach Problem Solving Strategically★ Effective leaders have the vision to create a strategic direction combined with the ability to understand intuitively what needs to be done operationally. Question, analyze, and understand business dynamics quickly to arrive at an effective plan to drive results.★Communicate and Collaborate★ It is critical that leaders build strong partnerships with customers, vendors, business partners, and other stakeholders. This allows them to build productive cross-functional teams, recognizing that each part of the organization has a part to play in the customer experience.