Sean Mcinally Email & Phone Number

Sydney, New South Wales, Australia

Sydney, Australia

Accountable for the delivery of Self Service Analytics within the Data Centre of Excellence supporting Customer Marketing, Sales, product and commercial divisions.Product Owner of Self Serve Analytics squad managing team of 14.Successfully Piloted and rolled out new self service capability framework including adoption of enterprise wide Analytics community.

Macquarie Park, New South Wales, Australia

Accountable for the delivery of Data and Analytical capability within the Retail Sales division, managing a team of 4 developers.Responsible for creation of a Data Driven culture within the division, increasing utilisation of data and analytical assets.Delivered new geo-location functionality across division used in planned of all regional activities for.

Macquarie Park, New South Wales, Australia

Accountable for delivering incremental insight driven revenue growth via Insights and Analytical initiatives.Accountable to deliver legal review and ongoing management of ACCC and ACMA regulatory programs managing team of 18 staff (FTE and Contractor resources). Implemented multiple initiatives to facilitate transition of 1.4m customers from legacy 2g.

Sydney, Australia

Accountable for operational reporting within Optus supporting Commercial, Finance, Product & Customer marketing as well as external bodies, managing a team of 11 staff.Responsible for the delivery of new data solutions focused on driving improved Analytical and reporting functionality.Managed CAPEX and OPEX programs.Lead multiple functional team using.

Accountable for the creation of actionable insights for Product marketing division.Responsible for the invention and development of customer segmentation models, competitor opportunity analysis, acquisition strategy and churn mitigation strategies for use within AOP planning. Development of Iphone launch activities including Stock allocation, pre-sale &.

Sydney, Australia

Accountable for the development and deployment of a Customer Lifetime Value (CLV) framework across Optus and for the delivery of actionable market & customer insights. Interpretation of business trends, customer behaviors and market dynamics into actionable insights for the Commercial, marketing and product division.

Development of Data and analytical models to support commercial analysis of PNL.Responsible for the creation and maintenance of Fixed customer reporting. Cohort and margin analysis of Consumer portfolio.

Sydney, Australia

Detection, Prevention and Analysis of Optus fraud-related issues.Subject Matter Expert on Provisioning, Billing, Customer Management and Network systems and processesad-hoc commercial and fraud analyses – interpretation of trends and drivers.Investigation into possible fraudulent activity.Determining root cause of revenue impacting and fraud.implement.

Singtel Optus, OCSCreation of Dashboard Reporting for Complaint and Network Complaints Metrics.Provided Business Case Proposals and Implementation Review of BOOST initiatives. Development and ongoing support of "Voice of the Customer" survey process and data requirements.Developed EBPP (My Account) transaction data feed from Accenture to allow reporting on.

Singtel Optus, OCSDesigned and implemented automation for CMBS billing to improve billing rates by ~70%.Supported Fraud with Investigative analysis and case recommendations. Represented Consumer Care during Reitz system development. Initiated multi CR's to close revenue gaps in systems and processes.Worked with Audit to develop and maintain reporting.

Various roles across Optus Customer Division managing people and process related to Optus Mobile customer service and support.

IT solution company offering - Networking, Database design, Web Solutions and Hardware and Software supplier.