A trained Journalist (BA), good with people, information gathering, analysis and dissemination, experienced in a variety of working environments seeking to become a part of a dynamic company that would require my skills.For the last two years I have been working as a contract worker for several departments of the Federal government. My work as a Technical Writer for the Food and Drug Administration and Department of Transportation have allowed me to refine my writing and analytical skills on a variety of subjects across multiple campaigns. Additionally, I was contracted to work as a Business Analyst for the EPLC team, tasked with researching and analyzing new and updated technology and software for use by the department. My work included research and publication of various tools and technology that was requested by department workers for security, compatibility, functionality and cost benefits to the department.The prior seven years I spent in a Technical Support role, with the last four in a supporting or management role as a Subject Matter Expert for android smart devices, Google systems, applications and processes, management and metric documentation creation, as well as training material and process updates. Training and technical documentation focus on both end user and customer facing processes and information. Mentoring and training of new agents and new Subject Matter Experts up to and including production.Additionally, I have almost two decades on and off experience in freelance writing, editing, transcription and digital media. Edited doctoral thesis, transcribed meetings and audio projects, edited and wrote resume and cover letters, created and published web comics and short stories. More recent work includes technical writing with a focus on governmental records, proposal and grant writing.Services include accurate research and eloquent writing, along with strong oral presentation skills. My work has given me practice at improving my technical documentation and process writing across a variety of subjects and campaigns.
Listed skills include Writing, Social Media, Public Speaking, Food Service, and 31 others.