Sean Ormond Email & Phone Number

Merrimack, Nh, Us

Merrimack, New Hampshire

Merrimack, New Hampshire

Woburn, Ma

-Oversee 29 employees in local and regional offices in Massachusetts, Michigan and Maryland -Manage pre and post-legal recovery teams and third-party debt negotiations cases -Set client and collector goals for the monthly targets to ensure productivity and profitability -Review post-judgement recoveries and recommend best course of action based on each case scenario -Address customer complaints and work through resolution steps

Salem, New Hampshire

• Developed monthly analyses’ across client goals and discussed the plan with the Director of Operations • Participated in client calls to discuss the company’s performance reviews relative to other competing agencies and new compliance policies • Created strategy on automated telephonic dialer system to increase the number of consumer contacts made daily • Developed dialing strategy built around Telephone Consumer Protection Act (TCPA) compliance • Assisted training consultants on the schemes and best practices for instructing the team on policies, systems used, compliance matters and call scripts

United States

• Implemented monthly analyses’ on client goals based on productivity, trends and historical data to forecast and project recoveries to be assigned to each collection manager • Managed day-to-day activities of 3-9 collections managers on monthly goals across the different teams• Reviewed and approved the monthly schedules and hours for the collections managers and case managers across a variety of shifts as well as any adjustments • Provided feedback to employees on their current developmental points and opportunities for growth• Interviewed candidates for opened positions and their fit with the organization • Handled disciplinary action and terminations for employees with unsatisfactory performance

• Supervised 5- 25 case managers on a daily basis for HR administrative duties such as scheduling, • Monitored the number of calls and accounts performed by each direct report case manager to ensure daily, weekly and monthly goals are met • Trained case managers on skip tracing techniques and strategies to increase consumer contacts on account receivables • Coached case managers on communication skills, legal script requirements and negotiating tactics• Assisted in closing settlement deals on behalf of case managers • Communicated recovery strategies to the internal litigation network providing recommendations on next steps such as securing a lien on a property, asset repossession • Enforced collections and personal data mandated regulations such as FDCPA, TCPA, HIPAA and CFPB for case management consumer communication protocols

• Reviewed over 100 delinquent accounts across a variety of industries and cases to assess credit and asset history • Performed skip tracing and investigative asset research on each delinquent account to determine contact information, location and litigation viability • Contacted delinquent account owners to negotiate settlements on outstanding debt

Associate'S Degree, Business

Education record