Sean Pipes Email and Phone Number

Operations Manager 2021 - Current● Led the redesign of warehouse operations and order-pulling lanes, implementing a batch-pulling system based on ordervolume, resulting in a 45% increase in output efficiency.● Created an inbound freight SOP, cutting lag time by 50% and improving efficiency.● Increased LTL shipping volume by 5 skids per week by reducing wait times through effective partner coordination.● Managed a team of 10 employees, overseeing operational areas including product development, manufacturing, inventory,order preparation, shipping, and receiving.● Reviewed customer forecast reports to make strategic inventory recommendations, ensuring optimal stock levels and meetingcustomer demand.● Evaluated warehouse salary increases, providing recommendations based on performance and market standards.● Conducted the hiring process for new employees, including advertising positions, reviewing applications, interviewingcandidates, checking references, and completing new hire forms.● Trained new hires and monitored their progress to ensure compliance with company standards and operational efficiency.● Answered 75 weekly technical support questions, via phone and email, resolving issues and ensuring customer satisfaction.● Managed operating budget for skids, shipping materials, and cleaning supplies, ensuring efficient and cost-effectivewarehouse operations.● Proofread and refined new product installation guides, captured and entered ACES and PIES data for new product releases.

Warehouse Manager● Led daily warehouse operations including receiving, shipping, and inventory control.● Managed a team of 6 warehouse staff, ensuring compliance with safety and performance standards.● Optimized warehouse layout and implemented space-saving strategies to improve efficiency.● Coordinated shipments and deliveries, ensuring on-time logistics and accurate order fulfillment.● Conducted regular cycle counts and audits to maintain inventory accuracy.● Trained new hires on warehouse processes, equipment operation, and safety protocols.

Installation Technician Team Lead● Performed electrical upgrades and appliance installations for 40+ residential customers on a weekly basis.● Diagnosed and resolved electrical and appliance issues across over 60 product lines.● Scheduled installations and managed customer relations.● Prepared and distributed detailed itemized receipts, managed payment collection and cash on delivery (COD).