Sean Raya Email & Phone Number

San Francisco, CA, US

Los Angeles, California, United States

San Francisco, California, United States

• Managed the end-to-end process for digital events, ensuring marketing needs were being met, programs were being activated and routed correctly, and video production teams received the resources needed to run a.
• Pioneered the transition to digital in 2020 by developing the playbook and executing the training for digital events on a global scale.
• Developed SLAs for digital events on the CMS platform based on the knowledge gained by working closely with activation managers, content creation teams, and product marketing managers.
• Helped optimize the integration process between the CMS, Salesforce, and Marketo to greatly reduce the build time of a digital event.
• Wrote and managed various playbooks on digital event creation as processes evolved.
• Built and activated digital events, integrating the CMS with Salesforce and Marketo for accurate reporting inside Vector.

Los Angeles, California, United States

Phoenix, Arizona Area

• Protected company assets through SQL queries and data analysis to identify irregularities in customer buying trends.
• Educated and trained internal operations on recurring buying behaviors and patterns to flag for potential fraudulent behavior.
• Reviewed internal inquiries of flagged accounts that contained suspicious customer account activity.
• Gave final approval on high dollar, high risk, and low margin purchases to verify legitimacy of order before final payment processing was approved.
• Developed workflows that helped department efficiency and upped productivity.
• Recognized as a top performer in the department with a high success to false-flag ratio, promoting a secure and trustworthy image for the brand.

Scottsdale, AZ

• Consulted with small businesses on how to better improve their online presence and positioning in a highly competitive online market.
• Created SEO campaigns to help companies hone in on their respective market and widen their organic reach online.
• Helped implement outbound marketing strategies such as using Google Adsense to improve impressions and click through rates for client websites.
• Enabled small business owners to take control of their online identity by training and providing continuous support on self-service tools offered at GoDaddy.

Scottsdale, AZ

• Consulted and mediated high dollar domain sales up to $50,000, deescalated customer misunderstandings, facilitated customer billing inquires, sanctioned all refunds <$500
• Highest grossing sales department in company
• Specialty department of only 60 people (out of 4000 company-wide)
• Noted by supervisors for outstanding performance

Scottsdale, AZ

• Consulted customer needs, handled customer credit sales, troubleshooting, provided customer service and product information, online e-mail support, On The Job training certified
• Ranked 3rd out of 967 Support Representatives for sales
• Commended for excellent interpersonal skills and problem solving ability
• Maintained quality control records with precise accuracy

Music Theory And Composition

Electronic Media Communications

Audio and Video Production with a focus on Newsroom Video.