Sean Ritchie Email & Phone Number

Austin, Texas, United States

The Customer Advisor Team acts as the leading edge of customer engagement for all new Homeward applicants and is responsible for driving conversion of high-intent, highly qualified customers. As part of the team, I am responsible for quickly engaging with and educating prospective customers and their agents on the Homeward Way while helping them start their journey.Responsibilities include: Handling of inbound/outbound calls and emails to engage with and educate prospective customers and their real estate agentsWorking with our approval team to build a pipeline of customers high-intent, eligible customersProviding the best customer experience possibleEducating customers on the Homeward Way and partnering with them to start their journeyTaking a consultative approach in helping customers overcome issues and achieve their goals Providing detailed, insightful feedback to our product and marketing teams on the customer experience with Homeward ensuring we keep the customer at the center of our solutions

Austin, Texas

Curate and manage vendor programsAccount ManagementNew Business/Client StrategyClient HospitalityRelationship Management

Houston, Texas

Ran control boardHelped plan show topicsWrote interview questions for guest segmentsBooked guests for show apperances