Sean Rivers Email & Phone Number

Killeen, TX, US

Austin, Texas

• Planned and managed the migration to cloud-based phone and mail servers, saving $135,000 in Telecom cost over three years.
• Led the evaluation and selection of a new enterprise video conferencing software for the company.
• Designed and Implemented Windows Server Infrastructure, consisting of 4 offices, 120 users, and 150 computers and virtual desktops.
• Managed post-sales projects to implement proprietary PACS, RIS, and Dispatch software. Conducted web-based training to for new clients to ensure a smooth transition to a cloud-based healthcare information system.
• Negotiated and selected vendors for Telecommunications and Information Technology products and services. Managed vendor relationships after implementation.
• Facilitates communication between software engineers and executives to develop call center analytics tool to support staffing and hiring initiatives.

Managed the planning and daily telecommunications operations for a national call center servicing over 1,000 long term care hospitals, nursing homes, and mobile imaging companies.Implemented Mobile Device Management program to maintain the confidentiality, and integrity of over 120 Android, iOS, and Windows 10 devices.

Killeen/Temple, Texas Area

• Supervised daily operations of organization service desk, providing desktop and network support to 350 local users and 300 remote users, while managing over 250 network devices.
• Developed and implemented new service support desk processes, standards, and policies for account creation, data security, and system administration
• Succeeded in completing the organization’s lifecycle replacement program by supervising the imaging, configuration, and deployment of 500 laptops.
• Received Army Accommodation Medal for attaining a 96% rating during an annual audit as the manager of the organization Information Assurance program.

Killeen/Temple, Texas Area

• Exhibited excellent organizational skills while managing over 20,000 user, group and computer accounts utilizing Active Directory.
• Displayed brilliant technical and management skills while upgrading warehouse network infrastructure, ensuring connectivity and increasing productivity of warehouse personnel.
• Maintained accountability of $750,000 worth of Logistics information Systems equipment and equipment.
• Received Army Accommodation Medal while serving as the help desk supervisor for resolving over 500 trouble tickets and serving as the subject matter expert system functionality and information assurance policies in an.

Rheine Area, Germany

• Maintained accurate hardware and software inventory of approximately 200 devices, aided in simplifying incident response procedures.
• Adhered to DOD Security Technical Implementation Guidelines (STIG) when provisioning peripheral network devices (Printers, Scanners, Multifunction Devices)
• Configured end-user workstations, laptops, and mobile devices
• Develop and updated System Security Plan accurately tracking hardware and software assets throughout the organization.
• Maintained confidentiality, integrity, and availability of files by rescinding access, investigating unauthorized access, and reporting violations.