I was the first hire of a New Build CDJR location. have built the New and Used Vehicle inventory from 0 to 65-70 New units in stock and 30-45 Pre-Owned Inventory. When opening the store I did all aspects of the business (sales, desking and negotiating to the FI). over the past 11 mo I have hired 2 sales representatives and 1 Finance Manager. The location is selling 20 new units and 10 Pre-owned units with a monthly gross profit of $80k+. Month over Month increases with volume and gross.

Initially hired as an Internet Manager and promoted to GSM to oversee the operations of the leading regional group. Recruited and hired for BDC representatives, conducted the installation of a new CRM system, and managed all related customer relationships strategy and activity while concurrently setting digital advertising strategy. • Increased sales numbers to gross an additional $200K in revenue each month

Oversee all internet and ecommerce activity. Work with all third party vendors to maximize potential opportunity for the group. Keep track of all performance logs and training for the sales staff. Department now generates 46% on average for stores productivity. Last year the department grossed 1.6million and this year pacing 2 million. Prior to my arrival max gross was $800,000. Small changes and process driven moments accumulate to massive growth.

Oversaw the daily operations and strategic sales priorities of 11 different franchises in seven locations and encompassing brands such as Nissan, Mitsubishi, Mazda, Fiat, Volkswagen, Hyundai, Chrysler, Dodge, Jeep, RAM, and a used car store. Led and coached 31 staff spanning BDC and internet sales functions responsible for over 41% of the group’s total volume. • Created, implemented, evaluated, and continuously improved in-person and digital marketing sales strategies. • Recruited, hired, trained, and developed all staff and appointed management staff in each location.• Personally visited all seven locations daily to provide support and ensure accountability.• Analyzed daily sales statistics, identified opportunity areas, and communicated maximum performance strategies to all internet sales managers on a daily basis.• Created detailed weekly and monthly reports for use by executive leadership in key decision-making.

Hired to build and lead the company’s internet sales department from the ground up, including developing best practice operational processes and script templates, implementing effective sales techniques, and leading a team of six sales representatives in delivering high-quality customer service and support. Reviewed and approved all deals and trades. • Successfully increased sales from an average of 15-20 units a month to an average of 35-45 units grossing an average of $1,900 per copy.• Facilitated staff training on the proper use of technical and CRM systems, phone skills, sales practices, and more.

Sales and customer service