Responsible for 1) AML/KYC projects for the United States of America, 2) Global AML/KYC Governance, and 3) Metrics & Reporting for Regulatory Change Management and AML/KYC.

Responsible for: Regulatory projects in the Americas and Global AML Governance

Responsible for: Regulatory projects, AML/KYC Governance, and Data Analytics/Reporting..

Responsible for Program Management, Policy Intake Request, and Data Analytics/Reporting.

Information Security and Information Technology Oversight organization (second line of defense). Manage the Data Analytics/Reporting program.

Manage the review of new initiatives for potential risk/gaps and work with the business unit project teams to remediate.

Responsible to ensure the various business groups across the company (globally) adhere to policy requirements, conduct training, provide analytics and trending level reporting for Sr. Leadership, perform QA checks to ensure policy adherence.

As part of the Operational Risk organization for Merchant Services I managed various processes which include vendor risk management, new product initiatives, and ensuring the completion of user access certification.

Managed merchant accounts by reviewing potential trends to determine fraudulent behaviors. Managed the business units SOP's and training for new and existing employees. Developed new initiatives to minimize losses. Worked as the SME for the business and technology teams to ensure project requirements met the desired outcome and ensured appropriate levels of testing were conducted prior to moving into production.

Managed the call monitoring process for 150 employees. Conducted four call monitor QA's for each employee a month to ensure adherence to company policies and procedures.

Managed credit and charge card accounts by reviewing potential trends to determine fraudulent behaviors. Managed the business units SOP's and training for new and existing employees.